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Home > Travelling > Tourists > Preparing your journey > Telephone numbers

Telephone

 

If you would like to contact RATP customer care because you have lost something, you wish to make a complaint or just for information regarding fines, you will find all the contact information in this section, and much more besides!

Customer Care

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Customer Care: 32 46 (€0.34/min from a landline)

Routes, lost property, service updates, timetables, etc. Our staff is on hand to answer all your queries from 7am to 9pm, Monday to Friday and 9am to 5pm on Saturdays, Sundays and bank holidays.

Puce verte Click here for more information

Complaints and fines

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One number to call for any complaints, including fines issued on any part of the RATP network (Metro, RER, Bus ou Tramway).

32 46 (€0.34/min from a landline)

Puce verte Click here for more information

Other services

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Lost property that has been handed in to a station or bus terminus can be returned to its owner by an RATP staff member on the same day. After three days, please contact the Bureau des Objets Trouvés de la Préfecture de Police (the lost property service for the police headquarters).

Puce verte If you find any lost property this is the procedure to follow
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