Français
The Group at a glance
The RATP Group is the world's fifth largest public transport company operating all modes of collective mobility – bus, metro, trains and trams. In Île-de-France it runs, maintains, modernises and develops one of the world’s densest multimodal networks. Every day it transports over 10 million people. RATP and its subsidiaries export this expertise across all continents. United by their sense of public service, the Group’s 56,000 men and women share the same objective: allowing passengers to travel calmly, quickly and as comfortably as possible.
4 billion journeys a year in Île-de-France
RATP operates on its historic market, one of the world's largest multimodal networks. It comprises:
- 14 metro lines
- 2 RER (regional express train) lines
- 3 tram lines
- more than 300 bus lines
- an automatic shuttle service connecting the Paris Orly airport to the capital.
This public network is one of the densest in the world, serving 11 million residents concentrated in a 12,000 square-kilometre area.
5th World public transport operator
In the new European competitive environment, the RATP Group has become more ambitious than ever positioning itself as a high performance public service company with both a national and international outlook, even as it continues to nurture its historic Île-de-France roots through the Greater Paris Express project.
The RATP Group is growing and developing in France and throughout the world, relying largely on its subsidiary RATP Dev. It operates in 12 countries:
A seminal year
In December, 2009, RATP’s legal and economic model was altered for the first time since 1949, following the enactment of new European regulations on urban transport as well as France’s ORTF law (relating to the organisation and regulation of rail transport), which clarifies STIF, the transport organising authority, and RATP’s respective roles in Île-de-France. Noting the arrival of competition, the authorities have opted to solidify RATP’s status as a public service company and help it make the necessary adjustments. The RATP group’s national and international vocation, as specified under France’s 2000 SRU law (relating to solidarity and urban renovation), has been strengthened. RATP benefits today from an uncontested and durable business model creating a clear framework for its future.
Duration of transition for Île-de-France network operations as of 1 January, 2010:
- immediately for all new bus, tramway and metro services
- 15 years for existing bus networks
- 20 years for existing tramway networks
- 30 years for existing metro and RER networks
A corporate culture with six strong values
- People
People are our most precious asset. Investing in people is priceless since this is the primary source of our excellence, performance and profitability.
- Dedication to the general interest
We believe that a short-term outlook is incompatible with the transportation business. RATP is a public sector service company. As a socially responsible group, it pursues solidarity both internally and externally. RATP contributes actively to urban sustainability and invests on behalf of future generations by devising competitive solutions that are long term in their outlook, focused on efficiency, safe and geared to delivering a higher quality of service for passengers.
- Respect
Respect is an essential part of our role. Respect means leaving one’s preconceptions behind, engaging in dialogue and getting to know and understand one another to improve our management of employee and customer diversity while helping people live together by learning the art of travel.
- Professional approach to customer service
Complete safety is the top priority for all our activities. We use our first-class expertise and know-how to maximise the satisfaction of all our customers.
- A taste for challenges
Our history has accustomed us to dealing with unprecedented challenges. We are prepared and determined to face up to future challenges: innovating and being competitive, initiating and managing major public transportation projects, developing our presence in Île-de-France, across the French regions and internationally, and transforming our Group and its culture. We will face up to these challenges by harnessing our expertise and customary passion without ever seeking the easy way out or compromising on safety or our human touch.
- Openness
At RATP, our efficiency is driven by an awareness of different customers’ and stakeholders’ needs. We feel that openness to a wide range of geographic and entrepreneurial cultures constitutes a tremendous source of wealth and development opportunities.
