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Operating and supporting the networks
Safety, security, accessibility and reliability are the four crucial priorities for the RATP group. Service quality means offering customers a warm welcome, sticking to schedule, reliable real-time information and comfort guaranteed by modern tools and technologies. To raise its service levels, RATP deploys an organisation that is customer-focused and constantly on the look-out for service innovation. Its aim is always the same, to develop attentive and lasting relationships convincing each and every passenger to make public transport his or her preferred mode of travel.
Real-time information
The unexpected is a source of stress and uncertainty, so information is crucial to passengers. RATP is constantly working to improve the information passed to passengers. Its teams deploy and modernise online information systems which let passengers know in real time the waiting time for metros, RER, buses and trams. The new IMAGE (Generalised Multimodal Information in Spaces) system includes information from the networks (metro, bus, train) of different operators.
Always one step ahead of new expectations
New relations with time, place, space, comfort and others… Customers are changing, their demands are increasing, and their behaviours are evolving. RATP anticipates these new trends, incorporates them into its mobility solutions, and enhances its services with information, shops, and events. Passengers are also pedestrians, bicycle riders, and drivers who want the freedom to choose. As a long-standing daily promoter of multimodality, RATP rolls out innovative partnerships with the leaders in their fields (car parks, urban bicycles, construction, etc.) and with transport industry operators.
Safety and availability of equipment
Mobility service safety, security, and quality require total equipment availability and fast response capabilities throughout the network. With over 11,000 employees and a yearly budget in excess of one billion euros, maintenance is one of RATP’s strengths and a wellspring of excellent skills and expertise for all its subsidiaries worldwide. This maintenance expertise allows RATP to assess the stakes involved in the life cycle of equipment. Its specialists can then effectively select the most suitable proposals offered by external suppliers.
More than 50 local workshops continually maintain:
- 5,000 metro and RER cars, more than 5,000 buses and several hundred tramways,
- hundreds of kilometres of metro and RER lines,
- thousands of escalators and ticket machines.
Trustworthy partnerships
The RATP Group has a long experience of contract relations with the transport organising authorities and regional authorities, as concessions, public service delegations and public-private partnerships (PPP). The Group offers solutions that meet local requirements and the needs of passengers in France and abroad. From Algiers, Algeria, to Johannesburg, South Africa, from São Paulo, Brazil, to Florence, Italy, it deploys win-win partnerships with its subsidiaries based on clear risk responsibility sharing. Its contract terms include extremely detailed set commitments, on punctuality, safety, security, information, welcome services, and service availability.
