Operating and supporting the networks
Safety, security, accessibility and reliability are the four crucial priorities for the RATP group. Service quality means offering customers a warm welcome, sticking to schedule, reliable real-time information and comfort guaranteed by modern tools and technologies. To raise its service levels, RATP deploys an organisation that is customer-focused and constantly on the look-out for service innovation. Its aim is always the same, to develop attentive and lasting relationships convincing each and every passenger to make public transport his or her preferred mode of travel.
Steeped in our underlying mission and public service values, we focus on both the long term and short term, respect for public money, financial transparency and a partnership approach with the local authorities and transport authorities.
Over the decades, we have developed a strong culture of maintaining and upgrading the facilities for which we are responsible, for example in Paris, where for the past sixty years we have been developing, maintaining and operating a century-old metro system in a complex urban environment. Today, we have technical expertise in rail, metro, tram and bus networks. Our service level is such that in 2011 we were able to rise to many challenges not only in the Île-de-France, Savoie and Champagne-Ardennes regions of France, but also in Algiers, Manchester, Hong Kong, São Paulo, Johannesburg and Charlotte in North Carolina.
Ability to make proposals and provide solutions
In our historic market of Île-de-France, network upgrade and extension work was once again a key priority, with investment totalling almost €1.5 billion in 2011. This multimodal network, which is one of the densest in the world, carried an additional 50 million passengers in 2011. Somewhat a victim of its own success, it is increasingly congested during peak times. RATP has suggested a number of areas for improvement to STIF (the Île-de-France transport authority). They include new route proposals, an improved offering and passenger information and the development of operating tools shared with SNCF, the second largest urban railway operator in the region.
In Haute-Savoie, near the Swiss border, the extension of a tram line from Geneva to the centre of Annemasse provided an opportunity to revise the structure of the urban network and to create a “High Service Level Bus” (HSLB) route linking two major parts of the agglomeration at the tram terminus. With their expertise in all the transport methods under consideration (tram, HSLB, traditional bus), RATP’s experts supported the city of Annemasse throughout the project and helped it select the best route, optimize commercial speed and properly evaluate future operating costs.
Photo : New entrance inaugurated at Nanterre Préfecture station on RER line A in May 2011 (Île-de-France Region)
“Upgrading and extending our networks is one of RATP’s key priorities”
In Manchester, where RATP Dev has operated the tram network since August 2011, we have committed to much more than our contractual obligations as operator by providing the transport authority with valuable technical assistance to resolve malfunctions on existing lines. With its experience in complex networks and finding solutions in similar cases, RATP Dev has been able to help prevent technical problems related to the project to triple the network’s size by 2016, as well as validate solutions.
In many countries, local authorities are subject to increasingly tight financial constraints and are struggling to finance transport infrastructure projects despite growing needs and sustainability requirements. The RATP group offers them innovative solutions for optimizing and financing their networks. Drawing on our experience in Public Private Partnerships (PPP) in South Africa and Italy and our excellent credit rating, we were able to offer SGP (Société du Grand Paris) a PPP solution for a section of the Greater Paris Express network project, in partnership with several industrial companies. In addition, to finance the purchase of 107 trams for new lines or extensions in Île-de-France, which STIF is responsible for financing, in November 2011 RATP and STIF negotiated an innovative financing package with the European Investment Bank and French banking group BPCE, based on two thirty-year structured lease agreements totalling €378 million.
“RATP Dev’s experience in complex networks and solutions helps to prevent technical problems”
Doing more with less
In the field, the RATP group proposes innovative solutions for pooling and sharing resources with a view to offering superior service at lower investment cost or exploiting synergies between urban and intercity transport. By combining scheduled with on-demand services under a “flexible service approach”, we can offer mobility solutions to people living in rural areas. STI Centre in the Indre department (central France), an RATP Dev subsidiary, has developed a mixed transport service for the L’Aile Bleue network, which offers an innovative public transport solution to each town in the department at optimum cost. The nineteen lines all offer a door-to-door on-demand service, combining flexible routes with on-demand transport. Following its success, STI Centre has increased the size of some vehicles on several lines. FlexCité, a subsidiary specialising in disabled transport services and on-demand transport, set up a single booking system for its three disabled services in Annemasse (74), Saint- Julien-en Genevois (74) and Vienne (38) in 2011. By pooling services provided by three neighbouring RATP Dev subsidiaries, we can offer superior service at better cost: extended, harmonised timetables, effective management tools and shared depreciation…
“STI Centre has introduced flexible routes coupled with on-demand transport services for rural areas”
Increase revenue, reduce expense
In Annemasse (Haute-Savoie), RATP Dev and its local subsidiary TP2A had made specific commitments on revenue growth: this has proved successful, as passenger numbers have grown by 100% from 2005 to 2010. In Modena, Italy, the “bus qualità” anti-fraud campaign, inspired by RATP’s “bus attitude” programme in Paris, helped the network to increase the number of tickets punched by almost 13%, onboard sales by 110% and collection of fines by 65%.
The unexpected is a source of stress and uncertainty, so information is crucial to passengers. RATP is constantly working to improve the information passed to passengers. Its teams deploy and modernise online information systems which let passengers know in real time the waiting time for metros, RER, buses and trams. The new IMAGE (Generalised Multimodal Information in Spaces) system includes information from the networks (metro, bus, train) of different operators.
Always one step ahead of new expectations
New relations with time, place, space, comfort and others… Customers are changing, their demands are increasing, and their behaviours are evolving. RATP anticipates these new trends, incorporates them into its mobility solutions, and enhances its services with information, shops, and events. Passengers are also pedestrians, bicycle riders, and drivers who want the freedom to choose. As a long-standing daily promoter of multimodality, RATP rolls out innovative partnerships with the leaders in their fields (car parks, urban bicycles, construction, etc.) and with transport industry operators.
Safety and availability of equipment
Mobility service safety, security, and quality require total equipment availability and fast response capabilities throughout the network. With over 11,000 employees and a yearly budget in excess of one billion euros, maintenance is one of RATP’s strengths and a wellspring of excellent skills and expertise for all its subsidiaries worldwide. This maintenance expertise allows RATP to assess the stakes involved in the life cycle of equipment. Its specialists can then effectively select the most suitable proposals offered by external suppliers.
More than 50 local workshops continually maintain:
- 5,000 metro and RER cars, more than 5,000 buses and several hundred tramways,
- hundreds of kilometres of metro and RER lines,
- thousands of escalators and ticket machines.