Regulation plays an increasingly important role in our society and is being brought into a wide variety of fields. It is proving to be a credible alternative to legal appeals, which can be long and costly.
At RATP, the Mediation officer offers all customers who have a dispute with the company a free and simple means of appeal. I wanted each and every customer to be aware of the right of appeal made available to them by the company, and to be able to make easy use of it.
Philippe Labbé, RATP Mediation officer