Français
Ticket inspectors
Ticket inspectors have the job of checking the validity of tickets, which all passengers must be able to present when using the RATP networks.
Ticket inspectors are also there to ensure that passengers follow the rules of the "Passenger's Guide". They are sworn in and have the legal authority to carry out their job and report any offences they become aware of. They are also there to inform and advise customers.
The rights and obligations of a sworn-in staff member
RATP ticket inspectors who are sworn in have certain powers of the judicial police, giving them the authority to record, through the issuing of a penalty notice, all offences committed against the Railway Police.
The powers of a ticket inspector
A ticket inspector:
- ensures that all of the provisions laid out by the Railway Police are applied,
- records any offences committed against the Railway Police,
- obtains the identity and address of the offender if the inspector is only sworn in and if necessary contacts the police,
- notes down this information in a document if the inspector is sworn in and authorised, and contacts the police if the offender refuses to prove or is incapable of proving their identity,
- draws up a penalty notice,
- collects, if applicable, the imposed fine as authorised by the French Code of Criminal Procedure.
The ticket inspector must stick to the facts and refrain from making any interpretation of their own or expressing their personal opinion.
A ticket inspector is protected:
The law of 10 June, 1999 considers all RATP staff members to be employees of a public transport network operator. This is an aggravating circumstance in the event of assaults on their physical or moral integrity, as for any other person in public authority (police, customs, officers of the law, etc.).
A new single service for the RATP networks
The former inspection bodies of the Bus, RER and Metro departments were merged into a single Customer Inspection Service (SCC) on 1 July, 2009. Its employees now work on all of the networks and use standardised inspection methods to provide customers with a better service. Bonuses are no longer linked to the number of penalty notices issued as they were in the past, but relate to the attainment of service quality targets. Because the SCC has been integrated into RATP's Commercial Department, its employees have become sales representatives who are also responsible for informing, advising and guiding customers towards RATP products.
