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Home > Legal notice

Legal notice

Editor: Elisabeth Borne

RATP (Industrial and commercial public undertaking)
RCS de Paris n° 775 663 438
54, quai de la Rapée
75599 PARIS CEDEX 12
Tel: +33 1 58 78 20 20

Personal data

The data collected or processed while you browse this website (hereinafter the "Site") will be used by RATP, its sub-contractors and partners to improve the services provided and facilitate your navigation around the Site, handle your enquiries, process your subscription to the "My RATP" service whenever appropriate and, unless you refuse, inform you about RATP's latest offers and news.


Data protection representative

In accordance with the law 78-17 of 6 January, 1978 concerning information technology, files and civil liberties, RATP has assigned a representative for the protection of personal data.

This appointment commenced on 10 April, 2008. In applying paragraph IV of article 22 of law 78-17, RATP will make available the relevant information concerning the treatment of personal data used to any person requesting it.


Write to the Data Protection Representative:

Correspondant Informatique et Libertés de la RATP
  13, rue Jules Vallès
  LAC JV27
  75547 PARIS CEDEX 11

Right of access and rectification, right of objection

In accordance with law 78-17 of 6 January, 1978, you have the right to access and, if necessary, rectify the personal information held about you, as well as the right to object to it being held on file or used for promotional purposes.

You can exercise these rights by contacting us, enclosing a copied form of identification with your request.

by post:
Correspondant Informatique et Libertés de la RATP
13, rue Jules Vallès
75547 PARIS CEDEX 11


Cookies may be placed on your computer, tablet or smartphone (hereinafter the "Device") to store or access information about your browsing activity on the Site, depending on the cookie preferences you have set. You can change these preferences at any time (see section on "Your cookie preferences" below).


What is a cookie?

A cookie is a small file which may be placed on your Device's hard drive via your Web browser when you use the Site, provided you agree or you do not object.


What are cookies used for?

Only the website server that placed the cookie can read or change its contents.

When you log in and use the Site, we, our sub-contractors and third-party advertisers may, depending on your preferences, place various cookies on your Device enabling us to recognise the browser of your Device during the time the cookie involved is activated. Cookies are used only for the purposes set out below and their use will depend on your preferences, which you can set and change at any time in your browser settings while you move around the Site.

Cookies placed on the Site are used to:

-    Adapt the Site's presentation to your Device's display preferences (language, display resolution, operating system used, etc.) when you use the Site, according to your Device's display or read functionality;

-    Collect and compile statistical data about the number of visits to the Site and how visitors use its various components (pages and content visited, browsing activity, etc.), to help us improve the Site and how it works;

-    Remember information you have entered in a form when using the Site (registration or account access); and

-    Customise the information or promotional content of the Site based on your interests and preferences, whether presumed, stated or observed from your browsing activity, and the place where you log in (country, area or town).

The media agency Addict Media (hereinafter the "Agency") places cookies on the Site for the purposes described above and to collect statistical data for evaluating reactions to advertisements on the Site.

The Agency itself may use service providers and advertising partners to manage the Site's promotional or advertising space. However, RATP has no contractual relationship with those advertising partners or intermediaries and has no control over their activities. It is therefore your responsibility to manage these cookies through your browser settings (see section on "Your cookie preferences" below).

Cookies placed on the Site may be session cookies or persistent cookies. Session cookies only last for the duration of your visit and are deleted when you close your browser. Persistent cookies remain on your Device's hard drive after even after you have closed your browser until either you or your browser deletes them after a specified number of hours or days or at any time.


You cookie preferences:

There are several ways in which you can manage cookies. Any settings you select may change the way you browse the Internet and how you use or access some services that require the use of cookies.

You can configure your browser to allow cookies on your Device or to refuse them either systematically or depending on the website. You can also configure your browser to prompt you to accept or refuse cookies before they can be placed on your Device.

Your browser's help menu will show you how to set or change your cookie preferences:

  • For Internet Explorer™:,
  • For Safari™:,
  • Pour Chrome™:,
  • For Firefox™:,
  • For Opera™:·

Many of the cookies we use are "strictly necessary" cookies, which are required for the Site to work properly. If you block or delete cookies on your Device, some of the functionalities you need to move around certain parts of the Site will no longer work.

We assume no responsibility for any problems you may have in using the Site if you block or delete these strictly necessary cookies.

Intellectual property

The entirety of the Site is protected by French and international legislation regarding intellectual property. All copyrights are reserved, including those for downloadable documents. No part of the Site, including text, graphics, icons, photographs, maps, logos, videos, sounds, branding (.) and more generally all the components of the Site or the Site itself may be reproduced or represented in whole or in part through any media, without express prior authorisation from RATP, in accordance with article L122-4 of the Intellectual property code.

Any violation of this ruling constitutes an act of forgery that may lead to civil and/or criminal liability for its author. RATP reserves the right to initiate judicial procedures against any person who does not respect this ruling.

In addition, it is strictly forbidden to use or reproduce the name and/or logo of RATP, together or separately, in whatever capacity and through whatever media, without the prior written consent of RATP.

RATP's responsibility

The information contained within the Site is supplied for information purposes only, it is non-binding and RATP cannot assume liability for it. Information is subject to alterations and can be updated at any time without warning. RATP also reserves the right to modify and/or update the Site at any time and without prior notice.

RATP will not be held responsible for:

  • Any damages directly or indirectly resulting from the use of the Site, and in particular for any operating, financial or commercial losses, or loss of programmes and/or data, in particular from the user information system of the Site
  • All damages directly or indirectly resulting from the content and/or use of Internet sites linked to from the Site or to which the user may gain access from the Site
  • Any restrictions of access to the site and/or Internet sites linked to within
  • Omissions or errors that may be contained within the site.

RATP Scope


With RATP Scope, RATP has two aims: 1) to reveal the daily complexity involved with running the metro, RER, bus and tramway networks, and 2) to inform its customers about major incidents (interruptions of service lasting 2 hours or more), the causes of these incidents, and the means that are employed to resolve them.

This initiative is part of an educational effort aimed at the more than 10 million passengers who use the RATP networks every day. To this end, RATP Scope strives to be a meeting place and a source of dialogue between the company and its customers, using rich and varied information and multimedia content.



RATP Scope comprises two spaces:

- Three sections with complementary vocations

  • “Daily digest” provides an update on a given subject in 2 minutes, be it a past incident on the network or a glimpse at RATP initiatives in terms of sustainable development via computer graphics.
  • “Behind the scenes” reveals the inside story on RATP and its business lines via interviews and videos for a reading time of about 10 minutes.
  • “Wide angle” takes an in-depth look at a specific subject, with a reading time of 10 to 15 minutes.

This space is open for commentary.

- Visibility of Twitter accounts during major operating incidents

RATP Scope also provides real-time information about major operating incidents (interruption of service lasting 2 hours or more). The Twitter account of the network line affected by the incident will be directly viewable via a dedicated page on RATP Scope. This space is not open for commentary. 


Site monitoring

Commentary posted on this site is monitored, a priori, from 9 a.m. to 7 p.m., Monday through Friday.

All commentary is screened before being posted online. Consequently, there could be a delay of several hours, or even up to 48 hours on weekends and holidays, before a commentary is posted online. Messages that do not respect the principles of Netiquette and/or do not conform to the terms of use will be systematically deleted.

Visitors may request the verification of any contentious message posted on the RATP Scope site by contacting the RATP Scope moderator.



By accessing and/or participating in the RATP Scope site, you acknowledge that all commentaries posted therein express only the views and opinions of their authors. The moderator, the site administrator and RATP cannot in consequence be held liable for their content.


Terms of use

We would remind you or inform you that you undertake to not post remarks that are abusive, obscene, vulgar, hateful, threatening or sexually-oriented, nor any message that would violate the law. In like manner, the moderators and the administrator will refuse messages that are:

• advertising, or commercial or promotional in nature;

• racist, anti-Semitic, or homophobic;

• contrary to copyright laws or similar rights, or contrary to laws applicable to databases, images, and individual privacy;

• that violate any laws or regulations in force;

• that would disturb the public order, or are contrary to public morals.

For further information, please send your question to the webmaster by writing to

Section "Summer construction work on the RER A"


To inform passengers about track replacement work on the RER A, RATP is proposing a section about the project on the website.

Serving as a hub for all of the information throughout the duration of the renovation operation from 2015 to 2021, this section will acquaint passengers with the construction work being done, and will provide both the latest news on the project as well as alternative travel routes.


Website content management and design:


Ecedi, creative consultant for new technologies

Web hosting:

Photo credits:

RATP Photo library

Gérard Rollando


Digital accessibility consists of making information accessible for everyone. The section dedicated to RER A track renovation work aims to achieve an AA rating for WCAG 2.0 standards.


Users of this Internet site are responsible for any damages, material or immaterial, caused to any third parties, including RATP, directly or indirectly resulting from the illicit use or operation of the Site itself, or any of its elements, whatever the cause and origin of such damages, and underwrites any claims or actions which may be made against RATP as a result. Users of the Site agree to withhold any claims against RATP in the case of actions expedited by a third party against them resulting from the illicit use or operation of the Site.

Applicable law

This legal notice, the Site and any consequences arising from its use or availability or unavailability are governed by the laws of France.

Hypertext links

Users of the Site are not allowed to link to the site without the express prior written consent of RATP. For any requests for the creation of hyperlinks leading to the Site, please contact us.

Reproduction of content

Users of the Site are not allowed to reproduce any content (texts, photos, videos, sounds, animations, etc.), data or excerpts from databases, or any software components comprising the Site or accessible from it, without the express prior written consent of RATP. For any requests for reproduction of any of elements contained in the Site, please contact us.


Internet site editorial maintenance:
Département de la communication
54, quai de la Rapée
75599 PARIS CEDEX 12
(Guillaume Auzannet, Yan Rodriguez, Franck Stefanoff)

Département commercial
54, quai de la Rapée
75599 PARIS CEDEX 12
(Anne Milot, Marc Massebeuf, Aurélien Serrault)

Photo credits:
Agence audiovisuelle RATP
54, quai de la Rapée
75599 PARIS CEDEX 12
(Gilles Aligon, Charles Ardaillon, Jean-Marie Carrier, Bertrand Chabrol, Noam Cilirie, Gérard Dumax, Didier Dupuy, Gilbert Gaillard, Didier Jackson, Bruno Marguerite, Jean-François Mauboussin, René Minoli, René Roy, Denis Sutton, Joël Thibault, Eric Touzé)

Web design and maintenance

Département des systèmes d'information et de télécommunications
102, esplanade de la Commune de Paris
(Alexis Bourgeois, Sandrine Macé)