Presentation

With RATP Scope, RATP has two aims: 1) to reveal the daily complexity involved with running the metro, RER, bus and tramway networks, and 2) to inform its customers about major incidents (interruptions of service lasting 2 hours or more), the causes of these incidents, and the means that are employed to resolve them.

This initiative is part of an educational effort aimed at the more than 10 million passengers who use the RATP networks every day. To this end, RATP Scope strives to be a meeting place and a source of dialogue between the company and its customers, using rich and varied information and multimedia content.

Functions

RATP Scope comprises two spaces:

- Behind the scenes operations and feedback on prior incidents

A news feed – presenting articles in chronological order that are enriched with multimedia content – deals with behind the scene operations on a daily basis. This news feed also presents articles that look back on major operating incidents (ones that disrupted service for 2 hours or more). This space is open for commentary.

- Visibility of Twitter accounts during major operating incidents

RATP Scope also provides real-time information about major operating incidents (interruption of service lasting 2 hours or more). The Twitter account of the network line affected by the incident will be directly viewable via a dedicated page on RATP Scope. Note: Twitter accounts for lines 7, 7bis, 8, 9, 10 and 11 will open in March 2013; the RER B Twitter account will open by the end of 2013. This space is not open for commentary. 

Site monitoring

Commentary posted on this site is monitored, a priori, from 9 a.m. to 7 p.m., Monday through Friday.

All commentary is screened before being posted online. Consequently, there could be a delay of several hours, or even up to 48 hours on weekends and holidays, before a commentary is posted online. Messages that do not respect the principles of Netiquette and/or do not conform to the terms of use will be systematically deleted.

Visitors may request the verification of any contentious message posted on the RATP Scope site by contacting the RATP Scope moderator.

Responsibility

By accessing and/or participating in the RATP Scope site, you acknowledge that all commentaries posted therein express only the views and opinions of their authors. The moderator, the site administrator and RATP cannot in consequence be held liable for their content.

Terms of use

You agree to not post remarks that are abusive, obscene, vulgar, hateful, threatening or sexually-oriented, nor any message that would violate the law. In like manner, the moderators and the administrator will refuse messages that are:

• advertising, or commercial or promotional in nature;

• racist, anti-Semitic, or homophobic;

• contrary to copyright laws or similar rights, or contrary to laws applicable to databases, images, and individual privacy;

• that violate any laws or regulations in force;

• that would disturb the public order, or are contrary to public morals.

For further information, please send your question to the webmaster by writing to admin@ratpscope.fr