By continuing to browse this site, you agree to the placement of cookies on your computer so that we may propose services and offers adapted to your centres of interest and measure the use of our services. Click here for more information on cookies and how to configure them

Home > Contact us

RATP at your service

Whether you contact us by email, post or telephone, RATP is at your service. If you have any questions about our transport offer, products and services, or our company, or if you would like to make a suggestion or comment, do not hesitate to contact us!


By phone:

RATP customer service

-    34 24 (standard call charges apply)

Lost property on the RATP network

-    32 46 (0.80€ per min. + standard call charges)

By earth mail:

RATP Service clientèle
TSA 81250
75564 PARIS CEDEX 12

Via Twitter:@ClientsRATP


Practical information

Transport offer, tickets, tariffs, hours, traffic… you’ll find all sorts of practical information here!


» Contact us

Passenger servicesclient

Complaints, suggestions, billing, attitude and behaviour, travel conditions, regulations…


» Contact us

The RATP Groupentreprise

The business activities of RATP and its subsidiaries, including an organisation chart, business, commitments, accomplishments, projects, history, activities and events…

» Contact us

Internet and mobile services sites


Having problems with one of our sites?


» Contact us




You are a company and would like to become one of our suppliers?

» Contact us



Suggestions, complaints, and comments about our website.

» Contact us


Journalist section

You are a journalist and you are looking for information on the RATP Group, please contact our press service by email: 

You may also visit our Journalist section.

Information technology and Freedom of Information

To provide the highest quality service, RATP stores the information you submit to us on its computers. In compliance with the law, you may access the information pertaining to you by writing to:

Monsieur le Correspondant Informatique et Libertés
  13, rue Jules Vallès
75547 PARIS CEDEX 11


All requests must be accompanied by a photocopy of your identity card.