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RATP at your service

Whether you contact us by email, post or telephone, RATP is at your service. If you have any questions about our transport offer, products and services, or our company, or if you would like to make a suggestion or comment, do not hesitate to contact us!

 


By phone:

RATP Passenger services

-    34 24 (toll free + cost of a local call)

Lost and Found on the RATP network

-    32 46 (0.80€/min + cost of a local call)

By earth mail:

RATP Service clientèle
TSA 81250
75564 PARIS CEDEX 12
FRANCE

Via Twitter:@ClientsRATP

 


Practical information
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Transport offer, tickets, tariffs, hours, traffic… you’ll find all sorts of practical information here!

 

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Online agency
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For questions about our online agency.

Accessible by online users who already have an annual Navigo travel pass.

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Passenger servicesclient

Complaints, suggestions, billing, attitude and behaviour, travel conditions, regulations…

 


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The RATP Groupentreprise

The business activities of RATP and its subsidiaries, including an organisation chart, business, commitments, accomplishments, projects, history, activities and events…

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Scholastic relations


The scholastic relations team sets up numerous activities, so that we can meet with you and help you to get to know us better: discover our company and the careers that we offer, visit one of our sites, or request a partnership.

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Internet and mobile services sites

contact_web

Having problems with one of our sites?


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Suppliers

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You are a company and would like to become one of our suppliers?


» Contact us

Comments

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Suggestions, complaints, and comments about our website.


» Contact us

 


Journalist section


You are a journalist and you are looking for information on the RATP Group, please contact our press service by email: servicedepresse@ratp.fr 


You may also visit our Journalist section.

Information technology and Freedom of Information

To provide the highest quality service, RATP stores the information you submit to us on its computers. In compliance with the law, you may access the information pertaining to you by writing to:

Monsieur le Correspondant Informatique et Libertés
  13, rue Jules Vallès
LAC JV27
75547 PARIS CEDEX 11

FRANCE

All requests must be accompanied by a photocopy of your identity card.