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Home > Group > The RATP group > Mediation officer > Rights and duties

Reporting of offences

When an offence is recorded, the ticket inspector first of all gives the offender the opportunity to pay an on-the-spot fixed fine as permitted by the regulations. If the offender refuses to pay this fine, the inspector issues a penalty notice which includes administration costs.

You have just been booked for an offence and want to find out more about your rights and obligations.

Case 1: Immediate payment of the fine

If the offender agrees to immediately pay the fixed fine amount corresponding to the category of offence committed,

  • the inspector gives him or her a receipt to acknowledge this payment.
  • the offender does not have to reveal his or her identity and RATP will not keep a record of the offence.

this payment serves as a ticket until the end of the journey.

Case 2: Deferred payment of the fine

If the offender refuses to immediately pay the amount of the fixed fine,

  • the RATP inspector is authorised to obtain their identity and address, and issues a penalty notice which contains information about the fine and administration costs to be paid. If necessary, the inspector can ask for the assistance of a judicial police officer.
  • the offender has two months to pay the amounts stated on the issued penalty notice, unless they make a complaint to the relevant RATP customer services within this time.

If the fine is not paid within a few days of the offence, the offender receives a reminder letter, then, if no response is received, a second letter is sent out. If no payment is received or the offence is not disputed within the legal time frame, the penalty notice is forwarded to the Procureur de la République (magistrate to the public prosecutor), and a higher fixed fine (amende forfaitaire majorée) to be recovered by the Treasury is automatically applied to the case. From that point on, RATP can have no further involvement in the case.

Importance of the deadlines

Complaints can only be made to the Mediation officer within two months of the day of the offence, and after a complaint has first been made to the relevant RATP customer services. A customer must therefore take this first step as quickly as possible to avoid missing the deadlines.

Ticket inspectors

Ticket inspectors have the job of checking the validity of tickets, which all passengers must be able to present when using the RATP networks.

Reporting of offences

When an offence is recorded, the ticket inspector first of all gives the offender the opportunity to pay an on-the-spot fixed fine as permitted by the regulations. If the offender refuses to pay this fine, the inspector issues a penalty notice which includes administration costs.

Customer services

To answer its customers' questions, RATP has set up a customer services telephone line. What is more, each of its networks (Bus and Tramway, Metro, RER) also has a customer services department responsible for dealing with various customer queries: complaints (following reported offences, for instance), observations and suggestions.

The Good Passenger's Guide

The "Good Passenger's Guide" is a very quick way for customers to learn about the rules they need to follow when travelling on the RATP networks as well as the terms and conditions of the transport contract.

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