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Home > Group > The RATP group > Mediation officer > Rights and duties

The Good Passenger's Guide

The "Good Passenger's Guide" is a very quick way for customers to learn about the rules they need to follow when travelling on the RATP networks as well as the terms and conditions of the transport contract.

This guide also reminds them about the rules of conduct governing the use of public transport that are designed to help people travel safely and comfortably together. It is displayed at all metro and RER stations and on board buses and trams. Passengers who require any aspect of the guide to be explained to them or who would like further information can speak to information desk staff, bus drivers or ticket inspectors.

|>Download the multi-lingual Metro and RER Travel Guide (PDF - 3,7 MB)

 

  

 

  

 

  

 

  

Ticket inspectors

Ticket inspectors have the job of checking the validity of tickets, which all passengers must be able to present when using the RATP networks.

Reporting of offences

When an offence is recorded, the ticket inspector first of all gives the offender the opportunity to pay an on-the-spot fixed fine as permitted by the regulations. If the offender refuses to pay this fine, the inspector issues a penalty notice which includes administration costs.

Customer services

To answer its customers' questions, RATP has set up a customer services telephone line. What is more, each of its networks (Bus and Tramway, Metro, RER) also has a customer services department responsible for dealing with various customer queries: complaints (following reported offences, for instance), observations and suggestions.

The Good Passenger's Guide

The "Good Passenger's Guide" is a very quick way for customers to learn about the rules they need to follow when travelling on the RATP networks as well as the terms and conditions of the transport contract.

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