Who is this page for?
This service is for people with reduced mobility. It only concerns requests relating to the accessibility of transport.
All other requests must be sent to RATP Customer service : Complaints, suggestions, pricing, attitude and behavior, travel conditions, régulations, etc.
By phone at 3424
By chat using the green button at the bottom right of your screen
LSF, TTRP, LPC Interpretation platform
Obstacle reporting form
You encountered a problem while travelling ?
Please feel free to share your comments with us using the form provided for this purpose.
Download the obstacle report form (.pdf - 130 Ko)
By email or by post
You may contact us by email at: [email protected]
or by post at: 54 quai de la Rapée, Lac LC13, 75599 Paris Cedex 12