Find here all your accessibility contacts

This service is for people with reduced mobility. It only concerns requests relating to the accessibility of transport. 

All other requests must be sent to RATP Customer service : Complaints, suggestions, pricing, attitude and behavior, travel conditions, régulations, etc.

By phone at 3424
By chat using the green button at the bottom right of your screen 

You encountered a problem while travelling ?
Please feel free to share your comments with us using the form provided for this purpose.

Download the obstacle report form (.pdf - 130 Ko)

You may contact us by email at: [email protected]

or by post at: 54 quai de la Rapée, Lac LC13, 75599 Paris Cedex 12