When do I have the right to zone-free travel?

You may use all public transport in the Ile-de-France…

I have moved. How do I declare my change of address?

You may submit your new address by using our website:…

I have lost my annual Navigo travel pass. How can I get a new one?

There are two ways to replace your annual travel pass:…

I have changed bank accounts. How do I change my automatic payment information?

There are three ways to request a change in your automatic…

How do I change the zones of my annual travel pass?

You cannot change the zones of your annual travel pass…

How do I suspend my annual travel pass?

You cannot suspend an annual travel pass online or by mail…

How do I cancel my annual travel pass?

In compliance with the General User Conditions, your…

How can I obtain proof of purchase?

If you know your client number (indicated on your travel…

I would like to purchase an annual Navigo travel pass. What do I need to do?

You may purchase an annual Navigo travel pass in one of…