How can I get a refund for my Navigo travel pass?

An unused Navigo travel pass can be fully or partially refunded under certain conditions.

To get a refund, contact an RATP agent…

What card is used to load the Navigo monthly and weekly travel pass?

Navigo monthly and weekly travel passes can be loaded on a personalised Navigo card or a Découverte Navigo card.

  • The Navigo…

I made a mistake when recharging my travel pass. What must I do to be reimbursed?

You must send the original receipts for the recharged…

What should I do if my travel card is lost or stolen?

Navigo travel card
If you lose your Navigo travel card, contact an RATP agent.

What do I do if my Navigo travel card no longer works?

If your Navigo travel card stops working, contact an RATP agent. If there is an anomaly, you will be given a new Navigo card…