How can I get a refund for my Navigo travel pass?
An unused Navigo travel pass can be fully or partially refunded under certain conditions.
To get a refund, contact an RATP agent…
What card is used to load the Navigo monthly and weekly travel pass?
Navigo monthly and weekly travel passes can be loaded on a personalised Navigo card or a Découverte Navigo card.
- The Navigo…
I made a mistake when recharging my travel pass. What must I do to be reimbursed?
You must send the original receipts for the recharged…
What do I do if my Navigo travel card no longer works?
If your Navigo travel card stops working, contact an RATP agent. If there is an anomaly, you will be given a new Navigo card…
What should I do if my travel card is lost or stolen?
Navigo travel card
If you lose your Navigo travel card, contact an RATP agent.
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What documents do I need to furnish to purchase a monthly or weekly Navigo travel pass?
To purchase a monthly or weekly travel pass, you must…