01. Download the Letter to Associations
- Download the letter to associations N°94
- Download the letter to associations N°93
- Download the letter to associations N°92
- Download the letter to associations N°91
- Download the special issue "Journées Européennes du Patrimoine"
- Download the special issue "Valorisation Immobilière"
- Download the letter to associations N°90
- Download the letter to associations N°88
- Download the letter to associations N°87
- Download the letter to associations N°86
- Download the letter to associations N°85
Note: as a pragmatic embodiment of this desire for continuous improvement, FNAUT, STIF and RATP have set up “Line testimonies”, in which volunteer witnesses express their remarks (regarding malfunctions, suggested improvements, appreciations, etc.) in testimonies that relate to their journeys. These testimonies and RATP’s responses are compiled in an annual report published by the three partners.
02. The 2016 Report on Relations with Consumer Associations is now on line.
In 2016, as in previous years, very productive discussions were held with representatives of consumer associations and transport user associations. These meetings have enabled us to cover numerous themes of importance to our company and our passengers in the Île-de-France region. They facilitate regular discussions on the development of public transport in the Île-de-France region in the years ahead. You can download the 2016 report below:
03. The 2015 Mediator’s report
The RATP Mediator’s annual report is now online. The number of complaints filed with the RATP Mediator was stable at 1,127 cases in 2015, compared to 1,148 cases in 2014. The Mediator handled 739 cases in 2015. In 55% of the cases handled, the Mediator’s recommendations were favourable or partially favourable for the plaintiff. For the record, there are four main reasons why a case might be considered inadmissible: the complaint falls outside of the Mediator’s scope of expertise; mediation is rejected (failure to submit the documents requested by the Mediator); and, concerning violations, the case was either filed prematurely (it must first be filed with passenger services), or past the deadline (later than the two-month period following a violation).