How can I get a refund for my Navigo travel pass?

An unused Navigo travel pass can be fully or partially refunded under certain conditions.

To get a refund, contact an RATP agent to delete your travel pass from your card and to obtain a cancellation receipt, which you must send to the address below. Travel passes are fully refunded (100%) if they are cancelled before the period of validity begins. Travel passes are partially refunded (50%) if they are cancelled within the first 2 days for weekly travel passes, and within the first 10 days for monthly travel passes, due to illness, job loss, or a change of workplace. In this case, a medical certificate or a letter from the employer must be included with the cancellation receipt.

RATP
Service clientèle
TSA 81250
75564 Paris cedex 12