Passenger services

All the practical information needed to make your journeys easier

Due to planned industrial action, there are severe traffic delays on all RATP networks. Consult this page for regular traffic status updates, including information about all the special offers with our partners who provide additional solutions in terms of mobility.
prevision

 

Traffic forecast and status

The traffic forecast for the RATP network will be available at this website and at ratp.fr/infos-trafic.

For traffic information regarding SNCF and Transilien, go to transilien.com

Complementary mobility solutions

 

Complementary mobility solutions

In order to assist you in the best way possible during this period, RATP is making special offers from its partners available to its passengers.

autopartage

Carpooling made available by Île-de-France Mobilités: go to iledefrance-mobilites.fr or https://www.vianavigo.com/covoiturage

BlaBlaLines : home-to-work carpooling

bla-bla

Offer: BlaBlaLines offers passengers all their journeys**, and new drivers a €3 minimum for carpooling** and a fuel card worth €15 after their first carpool journey.

BlaBlaLines is a daily home-to-work carpooling app made available by BlaBlaCar with over 900,000 members. Share your personal code (found on your BlaBlaLines application) with your family, co-workers and friends and receive €10 after they have taken their first journey with BlaBlaLines.

To take advantage of this offer, download the application
Offer available until 5 March 2020.

** Free access available to passengers on all journeys made in France, excluding specific regional provisions. Offer for drivers (a €3 minimum per carpool), available for every new BlaBlaLines driver in France. Sponsorship offer available for all BlaBlaLines members: €10 offered for every person sponsored who takes at least one carpool journey with BlaBlaLines, combined offer for an unlimited number of members sponsored. Find out more details on blablalines.com.

Klaxit: home-to-work carpooling

autopartage

Carsharing

Getaround: carsharing between private individuals

getaround

Offer: Getaround makes available a generic code worth €20 for new users

Getaround proposes access to a free-floating vehicle within walking distance to people living in the Paris region.

To take advantage of this offer, create an account on the Getaround platform and enter the code RATPGETAROUND.

Offer available to the first 1,000 passengers for the duration of the industrial action.

*The account will be verified (verification of the driving licence, etc.) in order to be able to reserve a vehicle on your telephone, locate it and unlock it directly from the Getaround app.

 

Communauto: closed-loop carsharing

Ubeeqo: closed-loope carsharing

VTC

CHAUFFEUR-DRIVEN VEHICLES

Marcel: CHAUFFEUR-DRIVEN VEHICLES

marcel
  • Special offer for new users: with the promo code RATP16, get €16 in credit for your first 2 journeys, resulting in an €8 discount on each of your first 2 journeys*
  • Offer available to all users: with the promo code RATP10, get a 10% discount on your upcoming journeys, with up to €5 discounted per journey, valid for the first 10,000 journeys*

Your journeys with Marcel are carbon neutral:
- With e•co, the 1st line of 100% electric chauffeur-driven vehicles in France, travel in Paris without any CO2 emissions or noise pollution.
- With the Sedan, Business, Van and Motorcycle lines, your journeys’ CO2 emissions are 100% reversed through a partnership with Yann Arthus-Bertrand’s GoodPlanet foundation.

To benefit from these offers, download the MARCEL app and enter the promo code when making your reservation.

*These offers are available for the duration of the industrial action, beginning on 1 January 2020 and lasting until 31 March 2020 at the latest.

KAPTEN : VTC

Heetch: CHAUFFEUR-DRIVEN VEHICLES

Supershuttle: CHAUFFEUR-DRIVEN VEHICLES

taxi

Taxi and moto taxi

Felix: Motorcycle taxis

felix

Offer: When using Felix, get -20% discount for each of your journeys

Felix gives you the possibility to travel behind on an electric scooter…moving quickly in order to avoid traffic jams.

To take advantage of this offer, enter the code RATPFELIX at the time of your reservation. More information

Offer available for the duration of the industrial action.

Tako: Taxi

voiture

Free-floating cars

Sharenow: free-floating electric cars

sharenow

Offer: Sharenow offers new registered users a credit of €10 (equivalent of 40 minutes rental) *

SHARE NOW offers a car-sharing service, with:  740 cars available 24/7, a 100% electric fleet, free and free parking in Paris, access to autolib terminals, a transparent, flexible price and everything is included, no hidden fees.

To take advantage of the offer, go to share-now website and enter the code RATPSHARENOW.

Offer valid from 2 December 2019, throughout the duration of the industrial action

* Price fixed at the minimum price: €0.24 centimes / min for all cars from 05/12/2019. This offer applies over a period of 7 days

 

Free2Move: free-floating electric cars

Vélos

Free-floating bikes

Jump: free-floating bikes

jump

Offer: JUMP offers unlocking fees on bikes*

JUMP bikes are available in self-service with the Uber app. The unlocking fee is € 1 and the journey is then charged € 0.15 per minute. During the social movement, unlocking fees are offered.

To take advantage of the offer, go to the Jump page to download the application and fill in the code RATPJUMP attached to the day of strike in the format DD / MM. For example RATPJUMP0512 for December 5th. Offer valid during the duration of the social movement.

*Up to 5000 codes per day of strike and 10 days eligible per month. Each code entitles to the unlocking fees offered for 2 trips per eligible day and per user.

Zoov: free-floating bikes

V-Libre : déplacez-vous à vélo dans Paris et toute la Métropole à partir de 1 € / trajet.

scooter

Free-floating electric scooters

Cityscoot: free-floating electric scooters

cityscoot

Offer: For all registrations, Cityscoot offers 45 minutes, for free

Cityscoot is simple, fast and where there is no commitment needed! Book a scooter in just 3 clicks from the app, then enjoy the freedom of scootering with no limits, without polluting and without noise.
Thousands of self-service electric scooters are available in Paris and in a dozen towns in the inner suburbs.

To take advantage of this offer, download the Cityscoot application and register by using the RATPCITYSCOOT which will give you 45 free minutes.

Offer valid from 28 November 2019 to 31 January 2020.

trottinettes

Free-floating kick scooters

Lime: free-floating kick scooters

lime

Offer: For the duration of the industrial action, enter the promo code LIMERATP2* to benefit from a 10% discount on every journey made, limited to 20 journeys per user.

Lime has a fleet of 11,500 scooters in Paris and 400 scooters at La Défense, offering a wide range of services.

To take advantage of this offer, go to the dedicated web site and download the app from appstore or from GooglePlay.

* Offer valid for each journey until 5 February 2020 pon registration of the promotional code, limited to 20 journeys per account

Dott: free-floating kick scooter

Voi: free-floating kick scooter

Circ: free-floating kick scooter

parking

Car parks

Zenpark: car parks

zenpark

Offer: Zenpark offers you a -15% discount in all Zenpark car parks within the Île-de-France region *

Zenpark offers hundreds of parking spaces available in hourly or long-term parking for convenient, fast and stress-free parking.

To take advantage of this offer, visit the Zenpark page and use (maximum 3 times) the code RATPZENPARK.

Offer valid from 05 December 2019 to 05 April 2020.
* Valid for all parking, for a maximum of 5 days

 

 

Onepark: parking

Ector: parking

complementary

 

complementary services

coworking

Coworking / Reservation platform

Neo Nomade: coworking

neo nomade

Offer: Neo-nomadic offers you the first day in a co-working space*

For individual users, your first day is free! For companies, a tailor-made offer enables you to organise and supervise the use of spaces for your employees. The license and set-up fees are free!

For companies, a tailor-made offer enables you to organise and supervise the use of spaces for your employees. The license and set-up fees are free.

Neo-nomade, the No. 1 co-working platform in France for freelancers and companies. The Neo-nomade platform gives you access to over 300 co-working spaces within the Île-de-France region. With Neo-nomade, find collaborative, flexible and comfortable workspaces and get away from the isolation of teleworking.

To take advantage of this offer, visit Neo-nomade

Offer valid from 05 December 2019 to 05 marc2020.

* with shared spaces

 

 

Wojo: coworking

bagages

Baggage transport / storage

Nanny Bag: bags and luggage deposit

nannybag

Offer: Nannybag offers a -20% immediate discount in one of their 170 partner locations, making your visit to the capital easier.

Nannybag is the world's first baggage handling network. Started in Paris 3 years ago, we now have over 170 partner stores and hotels that can look after your luggage, at any time of day or night!

To take advantage of the offer, enter the promo code RATPNANNYBAG.

Visit our website to find Nannies in your vicinity!

Offer available from 5 December 2019 to 5 March 2020.

Eelway: storage and baggage and bags carrying

colis

Transport of packages between individuals

Cocolis: A parcel delivery service between individuals

cocolis

Offer: Cocolis offers you a -50% discount on service fees.

Help is on the way in 2020! With Cocolis, why not carpool your parcels during your travels?

Benefit from the support of the Cocolis community to transport your goods (shopping, furniture ...) at a reduced rate.

To take advantage of the offer, enter the promo code RATPCOCOLIS on the cocolis website.

Offer available from 1 December 2019 and continuing throughout the duration of the industrial action.

 

 

rep vélos

Bike repair/bike assistance

Cyclofix: bike repair

cyclofix

Offer: Cyclofix offers you a €16 discount on your next maintenance check and/or repair.

Cyclofix comes to your house or office to fix your bike or electric scooter. Thanks to Cyclofix, you can travel safely on your micro-mobility devices.

To take advantage of the offer, sign up at cyclofix website to receive your €16 in credit automatically applied to your first repair with Cyclofix. All you have to do is book your repair when needed, and a repair person will come to where you are located to fix your vehicle.

Offer valid for 1 year starting on the registration date on the dedicated page. The customer account will be credited with €16 exclusively on the days of the industrial action. Every customer will be able to fully benefit from the offer.

*see cities where offer is available www.cyclofix.com 

R’pur: bike assistance

Geovelo: navigation tool

Other-solutions

 

Other solutions

transports touristiques

Transport for tourists

Open Tour

allows you to travel around Paris with frequent bus stops.

>> more informations on opentourparis.com

Route similar to that of metro line ligne 1  :

Batobus

9 stops available with a special fee for those in possession of a Navigo card, exclusively at ticket sales desks.

>> More informations on batobus.com

 

Vedettes de Paris

For further information on additional tourist operators, go to parisinfo.com website

Main links to the airports

aeroports
  • logo orlyval The automated shuttle to travel between the terminals and to connect to RER line B. ORLYVAL links Orly 1-2-3, Orly 4 & RER Antony station
    >> https://www.orlyval.com/

Rapid transit bus routes and exclusive lane public transport lines: :

  • ligne symbole ligne 393 Connects the Carrefour de la Résistance (Thiais) to Sucy-Bonneuil station
  • ligne Tvm Tvm line Trans-Val-de-Marne: connects the Antony RER station - La Croix de Berny to the Saint-Maur RER station - Créteil

>> Additional information available at ratp.fr/titres-et-tarifs/billet-aeroport

Workspaces

Keep in mind WORK AND STATION workspaces, at SNCF stations in Île-de-France