Management of your personal data

Your personal data is that which allow us to know, advise and assist you, and sometimes even surprise you for your birthday, for example. It includes data from your journeys or your Navigo card, from which we draw statistics and figures that allow us to improve your daily experience.  

How is the data collected ?

Simply from how you browse! When you fill out a form, enter a competition, or click on content on the website or app... In short, everything you do creates data. Without it, it would be more difficult to improve the services we offer you.

In concrete terms, what do you get out of it ?

We can use it to get you to your destination more quickly, make your mobility easier, provide you with simplified automatic entry, suggest customised searches, alerts based on your journeys, services located according to where you live and work, relevant offers... And plenty of other little extras ;)

Stay in control

Again, this data is yours.

You can select it via:

  • the data associated with your browsing history
  • anonymous browsing in “Private mode”
  • your privacy settings in "My Account" (for people with an account on maRATP)

For more information, read our Legal Notice by clicking here.

Your information is safe

All your data is encrypted and therefore untreatable by external sources. We make every effort to protect it from threats and never sell them to anyone. Your data is not transmitted to any third parties or governments unless you request it. Your data belongs to you!

More information concerning your personal data


In compliance with regulation (2016/679) regarding the General Data Protection Regulation (GDPR), RATP has assigned an Officer for the protection of personal data. This appointment commenced on 25 May, 2008.

RATP will make available the relevant information concerning the treatment of personal data used to any person requesting it.


Download the forms:
•    to report lost property
•    to return found property


Write to the Data Protection Officer:

Délégué à la Protection des Données de la RATP
Tour de Lyon LT73
185, rue de Bercy
75012 PARIS
France

Contact address: [email protected]

You benefit from rights of access, rectification and objection to the use of personal data and, if relevant, portability, limitation or erasure of such data.

You can exercise these rights by contacting us, enclosing a copied form of identification with your request.

By post:

Délégué à la Protection des Données de la RATP
Tour de Lyon LT73
185, rue de Bercy
75012 PARIS
France

Contact address: [email protected]

We hope to see you soon on our lines!