Passenger services

We're mobilised

For several weeks now, service disruptions have been particularly frequent on some network lines. RATP would like to apologise for the current situation. Our staff remains mobilised every day to help you cope with the inconvenience. We are doing everything within our means to improve transport conditions and bring operations back to normal as quickly as possible. #onsemobilise

Three points to explain the situation

Why are there so many service disruptions at the moment?
There are several factors behind the inconveniences of the past few weeks:

  • A shortage of drivers;
  • Unavailable rolling stock, notably on metro lines 7, 8, 10 and 12 due to a lack of maintenance staff;
  • A higher number of passenger incidents linked to increased ridership (for example, there have been four times more unattended objects recorded since 2019, therefore causing service suspensions);
  • The impact of ongoing upgrading works on several metro lines, including lines 4, 6 and 11.

Our recruitment drive, to help us improve
Our company has been going all out to recruit and train new drivers, by speeding up its recruitment and training plans to provide the full range of service as quickly as possible. The situation has seen steady improvements.

1,500 bus drivers and 180 metro drivers were already hired in 2022. In 2022, 13 additional training courses were conducted for metro drivers, including night course sessions from 7 p.m. to 1 a.m. This effort required more than three months of engineering to upgrade the training programme, and demonstrate the company’s commitment to improving transport services as quickly as possible.

The objective for 2023 is to add 4,500 new hires in various positions.

When is the situation set to improve?
Operations should see significant improvements over the coming weeks and by the end of the first quarter of 2023.
This page will be regularly updated considering the changes and improvements occurring on the network.