Station services
Lost & Found: how does it work?
Have you found something forgotten by another passenger, or have you lost something on our network? Here’s what you need to do!

01. Reporting a lost object

If you have lost an object, we offer you the possibility of launching a search for it on the entire metro, bus, RER and tramway network. You must inform a staff member of the loss, providing a description of the object and your contact information. If the object is found on the RATP network, you will be notified by SMS or email according to your preference. You will also be informed of the procedures to follow at the Lost & Found office of the Paris Police.

Save time! Print and fill out the report form in capital letters. Then give it to an RATP agent in any of our metro or RER stations.

Frequently asked questions !

Today I lost something in the metro or RER. What can I do to retrieve it?

Contact an RATP station agent if the item was lost within the last 48 hours....
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Today I lost something in a bus. What can I do to retrieve it?

Property found inside buses are recorded in a database once the bus returns to the depot....
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02. Turning in a found object

If you find an object in the metro or RER, please give it to an agent in the station or at the information counter, rather than to the train driver.

Frequently asked questions !

I found a Navigo card. To whom should I report it?

If you find a Navigo card, please give it to RATP staff.

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Can you give me the contact information for the owner of a Navigo card so that I can return it myself?

We never communicate the contact information of our clients to third parties. If you find a Navigo card, please give it to RATP staff.

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