Services available in our metro and RER stations

To make travel easier for our 10 million daily passengers, we are very attentive to the quality of our spaces and services. We have installed amenities for your convenience in our metro and RER stations, including elevators, escalators and public restrooms. And to keep up with new technology, we regularly offer new services, such as free Wi-Fi or Zenway information touch screens.

Elevators, escalators and restrooms in our stations

Since 1992, we have been conducting a large-scale accessibility program to make 57 RER   and   stations accessible for persons with reduced mobility: installation of elevators, wider passageways at ticket gates, and staff training to assist persons with reduced mobility. These stations are clearly indicated with the access pictogram on our line maps.

In addition, to further enhance mobility, we now offer a service that allows you to find out the current operating status of elevators, escalators and moving walkways in stations on lines metro symbole metro ligne 4 and metro symbole metro ligne 14 

For your comfort, we have also installed public restrooms in our passenger areas. RATP staff in our stations and at our information and ticket desks can provide you with more information. Note: to access certain public restrooms, you must have a valid ticket or travel pass.

More information on the map of our public toilets.
More information on our list of accessible stations.
More information about the condition of the elevators and escalators.


Free WiFi in metro and RER stations, as well as on Orlybus and Roissybus

To increase connectivity in our common areas, we have started by making Wi-Fi available in 15 stations. Accessible via smartphones, tablets, laptops and other portable devices, our Wi-Fi is free and does not require registration.  

Which metro and RER stations offer free WiFi?


•    Gare de Lyon (M1 platform, towards La Défense)
•    Gare du Nord (M4 – SNCF transfer hall; M4 around information and ticket desks)
•    CDG Etoile (transfer hall, Carnot exit)
•    St Lazare (transfer hall)
•    Porte Maillot (around information and ticket desks)
•    Chaussée d’Antin (around information and ticket desks)
•    Gallieni (Eurolines access area)
•    Bibliothèque François Mitterrand (passenger area)
•    St Denis Université (passenger area)


•    La Défense (transfer hall; RER A platform, towards Paris; Mezzanine 1, Mezzanine 2)
•    Auber (transfer hall)
•    Cité U (around information and ticket desks)
•    MLV Chessy (around information and ticket desks)
•    Noisy Le Grand (passenger area, bus station side)
•    Val de Fontenay (passenger area)

If you are going to or from the airport, free Wi-Fi is also available on all our Orlybus and Roissybus.

How to access our WiFi

To connect to our Wi-Fi service, first activate the Wi-Fi function on your smartphone, tablet, laptop or other portable device; then select the network named “RATP gratuit” and validate the General conditions of use (CGU).
You can enjoy 20 minutes of free internet access, and at the same time discover our services: the RATP and Next Stop Paris apps and the maRATP program.

Zenway – passenger information at your fingertips and at a glance

Zenway is an intuitive itinerary search engine. Using large touch screen displays, Zenway allows you to make multi-modal itinerary searches and access practical information about the station’s immediate area – maps, address searches, points of interest, available services – in 7 languages. The directions it provides round out the real-time traffic information provided on our multi-modal displays.

You can already explore our Zenway passenger information displays at Gare de Lyon, Montparnasse – Bienvenüe, Denfert Rochereau, Charles de Gaulle – Etoile, Les Halles, Madeleine, Gallieni, Concorde, Porte Maillot, Marne-la-Vallée Chessy, Gare du Nord, Saint-Lazare, Val d’Europe, Bir-Hakeim, Bastille, Opéra, La Défense, Saint-Michel, Grands-Boulevards, Havre-Caumartin, and Palais Royal – Musée du Louvre.

Eventually, all of the network’s metro and RER stations most frequented by tourists will be equipped with Zenway.

What to do if you have lost an item ?

If you have lost item, we offer you the possibility of launching a search for it on the entire metro, bus, RER and tramway network.

You must inform a staff member of the loss, providing a description of the object and your contact information.
If the object is found on the RATP network, you will be notified by SMS or email, depending on your preference. You will also be given instructions on the steps to take at the Paris police Lost & Found office.

If you have lost something on the metro or RER today (or within the past 48 hours), contact the station agent.
You may also contact Customer Service at 3246 (€0.80 per min + the cost of a local call).

If you have lost an item on the bus today, and to increase your chances of finding it, we recommend that you call Customer Service at 3246 (€0.80 per min + the cost of a local call) after 10 a.m. on the following day. Objects found inside buses are recorded in a database when the bus returns to the depot.

What to do if you find an item

If you find an object in the metro or RER, please give it to an agent in the station or at the information counter, rather than to the train driver.