Elevators, escalators and restrooms in our stations
Since 1992, we have conducted a vast accessibility programme to make 57 RER rer ligneA and rer ligneB stations accessible for persons with reduced mobility: installation of elevators, wider passageways at ticket gates, and staff training to assist persons with reduced mobility. These stations are clearly marked by the pictogram on our line maps.
Moreover, to further enhance mobility, we propose a new service that allows you to verify the current operating status of elevators, escalators and moving sidewalks in stations on lines metro ligne4 and metro ligne14.
For your comfort, we also have installed public restrooms in our passenger spaces. RATP staff in our stations and at our information and ticket desks can provide you with more information. Note: to access certain public restrooms you must have a valid ticket or travel pass.
Free WiFi in metro and RER stations, as well as on Orlybus and Roissybus
To strengthen the connectivity of our spaces, we have started by making WiFi available in 15 stations. Accessible via smartphones, tablets, laptops and other portable devices, this service is free and does not require registration.
Which metro and RER stations offer free WiFi?
Gare de Lyon (M1 platform, direction La Défense)
Gare du Nord (M4 – SNCF transfer hall; M4 around information and ticket desks)
CDG Etoile (Transfer hall, Sortie Carnot)
St Lazare (Transfer hall)
Porte Maillot (Around information and ticket desks)
Chaussée d’Antin (Around information and ticket desks)
Gallieni (Eurolines access area)
Bibliothèque François Mitterrand (Passenger area)
St Denis Université (Passenger area)
La Défense (Transfer hall; RER A platform, direction Paris; Mezzanine (1), Mezzanine (2))
Auber (Transfer hall)
Cité U (Around information and ticket desks)
MLV Chessy (Around information and ticket desks)
Noisy Le Grand (Passenger area, bus station side)
Val de Fontenay (Passenger area)
If you are going to or from the airport, there is also free WiFi available on all our Orlybus and Roissybus.
How to access our WiFi
To connect to our WiFi service, first activate the WiFi function on your smartphone, tablet, laptop or other portable device; then select the network named “RATP gratuit” and validate the General users conditions (CGU).
You can enjoy 20 minutes of free internet access, and at the same time discover our services: the RATP and Next Stop Paris apps and the maRATP programme.
Zenway – passenger information at your fingertips and at a glance
Zenway is an itinerary search engine that is more intuitive. Using large tactile displays, Zenway allows you to make multi-modal itinerary searches and access practical information about the station’s immediate area – map, address search, points of interest, available services – in 7 languages. This orientation information rounds out the real-time traffic information provided on our multimodal displays.
You can already explore our Zenway passenger information displays at Gare de Lyon, Montparnasse – Bienvenüe, Denfert Rochereau, Charles de Gaulle – Etoile, Les Halles, Madeleine, Gallieni, Concorde, Porte Maillot, Marne-la-Vallée Chessy, Gare du Nord, Saint-Lazare, Val d’Europe, Bir-Hakeim, Bastille, Opéra, La Défense, Saint-Michel, Grands-Boulevards, Havre-Caumartin, and Palais Royal – Musée du Louvre.
Eventually, all of the network’s metro and RER stations most frequented by tourists will be equipped with Zenway.
What to do if you lose an object?
If you have lost an object, we offer you the possibility of launching a search for it on the entire metro, bus, RER and tramway network.
You must inform a staff member of the loss, providing a description of the object and your contact information.
If the object is found on the RATP network, you will be notified by SMS or email according to your preference. You will also be informed of the procedures to follow at the Lost & Found office of the Paris Police.
If you have lost an object on the metro or RER today (or within the past 48 hours), contact the station agent.
You may also contact Customer Service: 3246 (0.80€ per min + the cost of a local call).
If you have lost an item on the bus today, and in view of optimising your chances of recovering the object, we recommend that you call Customer Service at 3246 (0.80€ per min + the cost of a local call) after 10 a.m. on the following day. Objects found inside buses are recorded in a database when the bus returns to the depot.
What to do if you find an object
If you find an object in the metro or RER, please give it to an agent in the station or at the information counter, rather than to the train driver.