By email or by post
You may contact us by email at: [email protected]
or by post at: 54 quai de la Rapée, Lac LC13, 75599 Paris Cedex 12
For the hearing impaired
You encountered a problem while travelling ?
Please feel free to share your comments with us using the form provided for this purpose.
Download the obstacle report form (.pdf - 130 Ko)
RATP Customer Service
For complaints, suggestions, pricing information, attitude and behavioural problems, travel conditions, regulations, etc.
Lost & Found
Any found objects should be reported to RATP staff in the RER and metro stations or bus terminals rather than to the drivers. They will immediately enter the item in a special lost & found register and give you a receipt.