RATP - aimer la ville Website of the RATP Group Mediator

To contact the Mediator

If you have made a complaint to Customer Service and you deem the reply to be unsatisfactory, or if you have not received a reply within one month of your request, you may contact the Mediator.

In the event of a dispute after receiving a fine that you did not pay on the spot or a dispute with the collection department, you only have 3 months from the date of the fine to take any out-of-court actions.


The Mediator

Emmanuelle Guyavarch

The Mediator intervenes at the customer's request to resolve a dispute, amicably and at no charge.

It was appointed on 16 June 2022 by a joint body bringing together representatives of the professional and of approved consumer protection associations.
It is responsible for investigating disputes with RATP Group structures or entities in France and for dealing with disputes relating to Ile-de-France season tickets as set out in the general terms and conditions of sale and use. 

In the light of the documents provided by the parties, each mediation request is dealt with thoroughly, fairly and impartially. The Mediator then proposes a solution to the parties in complete independence.

Emmanuelle Guyavarch

Requesting mediation