The Tourism and Travel Mediator’s (MTV) jurisdiction covers all disputes between a consumer and an urban or inter-urban transport operator belonging to the French National Passenger Transport Federation (FNTV) or the French Public and Rail Transport Union (UTP), where the dispute in question falls outside the jurisdiction of the SNCF Mediator (see MTV/SNCF protocol) and the RATP Group Mediator. A list of companies covered by the Tourism and Travel Mediator is published on its website. The Tourism and Travel Mediator will inform the RATP Group Mediator of any change in its remit occurring after this protocol enters into force.
Since RATP Dev has opted to use the RATP Group Mediator for its subsidiaries in France, the agreement was an important step in clarifying the mediators’ respective roles.
The RATP Group Mediator’s jurisdiction covers disputes:
• Between RATP EPIC, acting on its own behalf as a passenger public transport operator, and its customers.
• Between direct or indirect French subsidiaries of RATP EPIC with a contractual agreement to the use the RATP Group Mediator, and their customers. The list of relevant subsidiaries is published on the RATP Group Mediator’s website. The RATP Group Mediator will inform the Tourism and Travel Mediator of any change in its remit occurring after this protocol enters into force.
• If one of the mediators receives a referral that falls under the jurisdiction of the other, it will pass on the case to the second mediator, immediately and free of charge, after first having informed the customer.