Contacting the Mediator
You can contact the Mediation officer online or by mail, explaining the situation as clearly as possible and providing supporting documents. In the case of a penalty, the customer must make sure to specify the circumstances and the points on which he/she is contesting the penalty.
To make an online request: Access the form
To make a request by post:
RATP Group Mediation officer
54, quai de la Rapée
75599 Paris Cedex 12
Note: Postal delays may slow down the receipt of your request. Do not hesitate to send us an e-mail address.
Telephone: 0158764719 (for information on your file)