Contacting the Mediator

You can contact the Mediation officer online or by mail, explaining the situation as clearly as possible and providing supporting documents. In the case of a penalty, the customer must make sure to specify the circumstances and the points on which he/she is contesting the penalty.

To make an online request: Access the form 

To make a request by post: 

RATP Group Mediation officer
LAC LC12
54, quai de la Rapée
75599 Paris Cedex 12

Note: Postal delays may slow down the receipt of your request. Do not hesitate to send us an e-mail address.

Phone: 0158764719 Monday to Friday from 9 a.m. to 5 p.m. and only for information about your mediation case.