RATP - aimer la ville Website of the RATP Group Mediator

Contact information

Contacting the Mediator

You can contact the Mediation officer online or by mail, explaining the situation as clearly as possible and providing supporting documents. In the case of a penalty, the customer must make sure to specify the circumstances and the points on which he/she is contesting the penalty.

To make an online request: Access the form 

To make a request by post: 

RATP Group Mediation officer
54, quai de la Rapée
75599 Paris Cedex 12

Note: Postal delays may slow down the receipt of your request. Do not hesitate to send us an e-mail address.

Telephone: 0158764719 (for information on your file)