RATP - aimer la ville Website of the RATP Group Mediator

To contact the Mediator

If you have filed a complaint with RATP Customer Service and are dissatisfied with the response, or if you have not obtained a response within one month, you may contact the Mediator.

REQUESTING MEDIATION

La médiatrice

The Mediator

The Mediator intervenes at the passenger’s request to resolve, amicably and free of charge, a dispute that he or she has with RATP or one of its passenger transport subsidiaries in France. A wide variety of disputes can be handled, including those regarding the sale of travel passes and tickets or dealing with questions about the quality of service, or concerning violations. The Mediator is available to hear customers’ complaints on all subjects that fall within her competence. Each mediation request is important and is treated in-depth, equitably and impartially. The Mediator is independent of RATP’s internal structures.

Requesting mediation