The RATP Group Mediator is committed to applying the provisions of the French Consumer Code introduced by regulation no. 2015-1033 of 20 August 2015 and its implementing decrees pertaining to the out-of-court resolution of consumer disputes, codified in book 6, title 1, articles L.611-1 et seq. (legislative part) and articles R.612-1 et seq. (regulatory part) of the French Consumer Code.
To this end, the Mediator follows a fixed, organised and structured process for handling mediation requests.