What you need to know
Station staff members are at your service every day of the week from the start to the end of service. They have been trained to accommodate and assist you.
Their tablet is equipped with an instant translation tool that allows you to converse in different ways in 17 languages : transcription from oral to written, vocalization from written to oral, translation from written to writing.
Ticket desks are equipped with hearing loops. They are located near the hearing loop symbol 
displayed on the window of the ticket desk.
Passengers with hearing disabilities have to set their hearing aids to “T” in order to use the hearing loops.
If you require assistance, you can contact station staff through the new intercoms that are equipped with hearing loops.
You can also communicate with RATP customer service through the Elioz service in French sign language, cued speech and real-time speech transcription.
When there are traffic disruptions
Your journey may face complications when traffic is disrupted.
Find out the traffic status on your line at RATP traffic information: metro, RER, bus, tram and Transilien
Traveling by bus
Feel free to browse the practical guide on how to take the bus, which has been adapted to your specific disability.
Traveling by tram
Feel free to browse the practical guide on how to take the tram, which has been adapted to your specific disability.
Traveling by metro
Feel free to browse the practical guide on how to take the metro, which has been adapted to your specific disability.
Traveling by RER
Feel free to browse the practical guide on how to take the RER, which has been adapted to your specific disability.
