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  • Report gender-based and sexual violence

  • Learn about the accessibility of the RATP networks

Do you have another request?

  • You have an annual plan, imagine R or have purchased a ticket on the app on your phone, contact Ile-de-France Mobilités with your questions.

  • If you're using the Bonjour RATP application and wish to make a report (excluding the purchase of tickets). Click here to consult the FAQ Bonjour RATP

  • Does your request concern the lines of the Transilien network or a fine issued by the SNCF? Go to the Transilien SNCF website.

The most frequently asked questions

  • How long is a t+ ticket valid for?

  • Which stations are accessible?

  • I lost an item, where should I report it?

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