Help & Contact

Travel passes and prices

Report a lost or found item

Pay or contest a fine

Request a delay certificate

Chat with the Customer Service team

Report gender-based and sexual violence

Learn about the accessibility of the RATP networks

You have an annual plan, imagine R or have purchased a ticket on the app on your phone, contact Ile-de-France Mobilités with your questions.

If you're using the Bonjour RATP application and wish to make a report (excluding the purchase of tickets). Click here to consult the FAQ Bonjour RATP

Does your request concern the lines of the Transilien network or a fine issued by the SNCF? Go to the Transilien SNCF website.