Legal Notice

Editor: Catherine Guillouard (CEO)

RATP (Industrial and commercial public undertaking)
RCS de Paris n° 775 663 438
54, quai de la Rapée
75599 PARIS CEDEX 12
Tel: +33 1 58 78 20 20

TVA n° FR 96 775 663 438

The website is hosted by SAS ALTERWAY, 1 rue Royale, 92210 SAINT CLOUD, phone number +33 1 4116 3495, [email protected]

The purpose of this Site is to provide information and assistance concerning the activities, services and offers of EPIC (the industrial and commercial public undertaking).

Personal data

The data collected or processed when you navigate on this website (hereinafter, the “Site”) are intended for RATP, its sub-contractors and partners, in order to improve the services offered on the Site, to facilitate your navigation on the Site, to process your requests and to register you with the “maRATP” service, as the case may be, and to inform you of RATP offers and news, subject to your acceptance.

For more information about your personal data, just click on the link.


Cookies may be placed on your computer, tablet or smartphone (hereinafter the "Device") to store or access information about your browsing activity on the Site, depending on the cookie preferences you have set. You can change these preferences at any time (see section on "Your cookie preferences" below).

What is a cookie?

A cookie is a small file which may be placed on your Device's hard drive via your Web browser when you use the Site, provided you agree or you do not object.

A cookie is a small text file which can be stored by your browser on the hard disk of your Device when you use the Site. Once installed, they allow us to recognise you every time you visit, and therefore allow you to benefit from the features of our site. Cookies are not active files, and therefore cannot host viruses. To find out more, you can visit This policy is written to explain to you how what we use these cookies and what they do.

What are cookies used for?

Only the website server that placed the cookie can read or change its contents.

When you log in and use the Site, we, our sub-contractors and third-party advertisers may, depending on your preferences, place various cookies on your Device enabling us to recognise the browser of your Device during the time the cookie involved is activated. Cookies are used only for the purposes set out below and their use will depend on your preferences, which you can set and change at any time in your browser settings while you move around the Site.

Cookies placed on the Site are used to:

  • Adapt the Site's presentation to your Device's display preferences (language, display resolution, operating system used, etc.) when you use the Site, according to your Device's display or read functionality;
  • Collect and compile statistical data about the number of visits to the Site and how visitors use its various components (pages and content visited, browsing activity, etc.), to help us improve the Site and how it works;
  • to offer you a geolocation service to make your search for an itinerary easier and to store your most recent searches made in the timetable section of the Site.

  • Remember information you have entered in a form when using the Site (registration or account access);

  • Customise the information or promotional content of the Site based on your interests and preferences, whether presumed, stated or observed from your browsing activity, and the place where you log in (country, area or town).

The media agency Addict Media (hereinafter the "Agency") places cookies on the Site for the purposes described above and to collect statistical data for evaluating reactions to advertisements on the Site.

The Agency itself may use service providers and advertising partners to manage the Site's promotional or advertising space. However, RATP has no contractual relationship with those advertising partners or intermediaries and has no control over their activities. It is therefore your responsibility to manage these cookies through your browser settings (see section on "Your cookie preferences" below).

Cookies placed on the Site may be session cookies or persistent cookies. Session cookies only last for the duration of your visit and are deleted when you close your browser. Persistent cookies remain on your Device's hard drive after even after you have closed your browser until either you or your browser deletes them after a specified number of hours or days or at any time.

You cookie preferences:

There are several ways in which you can manage cookies. Any settings you select may change the way you browse the Internet and how you use or access some services that require the use of cookies.

You can configure your browser to allow cookies on your Device or to refuse them either systematically or depending on the website. You can also configure your browser to prompt you to accept or refuse cookies before they can be placed on your Device.

Your browser's help menu will show you how to set or change your cookie preferences:

Many of the cookies we use are "strictly necessary" cookies, which are required for the Site to work properly. If you block or delete cookies on your Device, some of the functionalities you need to move around certain parts of the Site will no longer work.

We assume no responsibility for any problems you may have in using the Site if you block or delete these strictly necessary cookies.

Intellectual property

The entirety of the Site is protected by French and international legislation regarding intellectual property. All copyrights are reserved, including those for downloadable documents. No part of the Site, including text, graphics, icons, photographs, maps, logos, videos, sounds, branding (.) and more generally all the components of the Site or the Site itself may be reproduced or represented in whole or in part through any media, without express prior authorisation from RATP, in accordance with article L122-4 of the Intellectual property code.

Any violation of this ruling constitutes an act of forgery that may lead to civil and/or criminal liability for its author. RATP reserves the right to initiate judicial procedures against any person who does not respect this ruling.

In addition, it is strictly forbidden to use or reproduce the name and/or logo of RATP, together or separately, in whatever capacity and through whatever media, without the prior written consent of RATP.

RATP's responsibility

RATP strives to make sure that the information on its Site is precise, exact and up to date.

Yet we cannot guarantee absolute reliability. In particular, information may be modified or updated at any moment without prior notice.

Additional information on a given subject might be found under another of the Site’s headings, notably for itinerary searches.

The user is welcome to notify us of any information that seems to be inexact, and, when applicable, to propose any improvements deemed necessary.

RATP will not be held responsible for:

  • Any damages directly or indirectly resulting from the use of the Site, and in particular for any operating, financial or commercial losses, or loss of programmes and/or data, in particular from the Site’s user information system,
  • All damages directly or indirectly resulting from the content and/or use of internet sites linked to the Site, or to which the user may gain access from the Site,
  • Any restrictions of access to the Site and/or one of the websites linked to it,
  • Omissions and/or errors that may be contained within the Site.

Other websites and applications published by RATP are governed by their own legal notices and user conditions.


Users of this Internet site are responsible for any damages, material or immaterial, caused to any third parties, including RATP, directly or indirectly resulting from the illicit use or operation of the Site itself, or any of its elements, whatever the cause and origin of such damages, and underwrites any claims or actions which may be made against RATP as a result. Users of the Site agree to withhold any claims against RATP in the case of actions expedited by a third party against them resulting from the illicit use or operation of the Site.

Hypertext links

Users of the Site are not allowed to link to the site without the express prior written consent of RATP. For any requests for the creation of hyperlinks leading to the Site, please contact us.

Reproduction of content

Users of the Site are not allowed to reproduce any content (texts, photos, videos, sounds, animations, etc.), data or excerpts from databases, or any software components comprising the Site or accessible from it, without the express prior written consent of RATP. For any requests for reproduction of any of elements contained in the Site, please contact us.

Open data content may be downloaded from the website, the use of which is subject to the same conditions mentioned above.

Les données concernant les Parc Relais proviennent de l’Open Data Ile-de-France Mobilités.

MaRATP program

In addition to these Legal Notices, the registration and use of the maRATP relational program is subject to maRATP General Terms and Conditions of Use (GTC):

14. Médiation

En cas de litige lié à une réclamation client, après réponse du service clientèle de la RATP dont vous ne seriez pas satisfait ou en l’absence de réponse du service clientèle dans un délai d’un mois à compter de votre réclamation écrite, vous pouvez saisir par écrit le Médiateur de la RATP, dans un délai d’un an à compter de votre réclamation écrite auprès de la RATP, ou dans le cas particulier des infractions, dans un délai de deux mois à compter de la date de l’infraction, sur le site Internet ou à l’adresse suivante :

Médiateur de la RATP • LAC LC12 • 54 quai de la Rapée • 75599 Paris Cedex 12.

Pour plus d’informations sur les activités du Médiateur de la RATP, vous pouvez également consulter le site Internet

Réglementation relative à la police et à la sûreté sur le réseau RATP

Les utilisateurs du réseau RATP sont soumis au respect de la réglementation relative à la police et à la sûreté dans les transports publics collectifs.

Code des transports

  • Articles L.2241-1 et suivants
  • Articles L.2242-1 et suivants
  • Articles L.3116-1 à L.3116-5
  • Articles R.3116-1 à R.3116-36

Décret n°2016-541 du 3 mai 2016 relatif à la sûreté et aux règles de conduite dans les transports ferroviaires ou guidés

Arrêtés relatifs à la police dans les parties des gares, stations et leurs dépendances accessibles au public :

Applicable law

This legal notice, the Site and any consequences arising from its use or availability or unavailability are governed by the laws of France.


Internet site editorial maintenance:
Département de la communication
54, quai de la Rapée
75599 PARIS CEDEX 12


Département commercial RATP
54, quai de la Rapée
75599 PARIS CEDEX 12

Photo credits

Agence audiovisuelle RATP
54, quai de la Rapée
75599 PARIS CEDEX 12
(Gilles Aligon, Charles Ardaillon, Jean-Marie Carrier, Bertrand Chabrol, Noam Cilirie, Gérard Dumax, Didier Dupuy, Gilbert Gaillard, Didier Jackson, Bruno Marguerite, Jean-François Mauboussin, René Minoli, René Roy, Denis Sutton, Joël Thibault, Eric Touzé)

Web design


22 bis Rue des Taillandiers, 75011 Paris


Spintank, SIT, IXXI

Advertising agency for


26 rue de Mogador

75009 PARIS

RCS Paris 519 398 168


Date of last update : 2018/09/28