Traveling with a mental disability

RATP station staff members are on hand in metro and RER stations to assist you.

Last modified on 11 July 2024

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What you need to know

Station staff members are at your service every day of the week from the start to the end of service.
They have been trained to accommodate and assist you.

Photo du pictogramme S3A sur la vitre d'un guichet RATP

The S3A icon found on the window of the ticket desk indicates that the station staff members have been trained to cater to your requirements.

When there are traffic disruptions

Your journey may face complications when traffic is disrupted.
Find out the traffic status on your line at RATP traffic information: metro, RER, bus, tram and Transilien