Traveling as a wheelchair user

A specific map which comes with a guide, is available to help you plan your journey. Map indicating the wheelchair-accessible stations across the Île-de-France region : 

A practical guide practical guide catering to your specific difficulties, and which explains how to use various transport modes. The guide also indicates the services and facilities that will make your journey more comfortable. 

Click on the images to read or download the guide for wheelchair users in English, German, Spanish or Italian :

• English guide

• German guide

• Spanish guide

• Italian guide  

You can plan your itinerary: 

• On the ratp.fr website: Itinerary | Ratp.fr or with the Bonjour RATP app (link), by selecting “Itineraries accessible for persons with reduced mobility”;
• On the iledefrance-mobilites.fr website: Journey planner (metro, bus, tram, RER, train, bikes...) (iledefrance-mobilites.fr), by selecting “Find the routes suited to passengers in a wheelchair”. 

Before setting out on your journey, remember to check whether elevators are operating on a particular line or at a particular station, by clicking on the link below.

Elevators on the public transport network

Various works, events and traffic disruptions may affect your journey (station closures, bus route diversions, among others). Before setting out on your journey, refer to updates regarding the traffic status on public transport networks.

RATP traffic information: metro, RER, bus, tram and Transilien

Our buses are equipped to ensure that you are safely accommodated.

Buses are fitted with access ramps that are deployed from the door at the center of the bus. They also include adapted wheelchair bays with holding bars and a stop button.

Wheelchair-accessible bus routes may sometimes have stops that are not accessible. Such stops are identified on route maps by a wheelchair icon with a “no entry” symbol  next to the name of the stop. 

Remember to check the traffic status on bus routes before setting out on your journey. RATP bus traffic information | RATP

Please refer to pages 22 to 35 of the guide dedicated to wheelchair users.

Wheelchair users can travel on all tram lines without assistance.

Tram stations are directly accessible from street level, with several exceptions that are fitted with elevators. Tram station platforms are on the same level as tram floors.
Reserved bays on trams can be accessed from doors that show a wheelchair icon. 

Intercoms are available on platforms, enabling passengers to get in touch with station staff when necessary.

Remember to check the traffic status on tram lines before setting out on your journey. Tram traffic information | RATP

Please refer to pages 36 to 45 of the guide dedicated to wheelchair users.

Metro line  is fully accessible to wheelchair users, who can travel without assistance.

Metro line  stations are fitted with elevators (from street level to platform level), adapted gantries, and platforms on the same level as train floors.

When current trains are replaced, metro line  ,   and   extensions will also offer segments that wheelchair users can access without assistance up to Paris city boundaries.

Do you require assistance in stations?

Station staff members are at your service every day of the week from the start to the end of service. They have been trained to accommodate and assist you under optimal conditions.
Intercoms are also available across the network, enabling passengers to get in touch with station staff members when necessary.
They are located near ticket machines, along gantries, near elevators and escalators, on platforms and in some long corridors.

Remember to check whether elevators are operating and check the traffic status on metro lines before setting out on your journey.

Elevators on the public transport network

Metro traffic information | RATP

Please refer to pages 46 to 56 of the guide dedicated to wheelchair users.

  and   stations are accessible to wheelchair users

All    and   stations are wheelchair accessible from street level to platform level, as elevators are available throughout the network (excluding Achères - Grand Cormier station).

However, wheelchair users have to access trains on ramps set up by station staff member, who will accompany you to the platform to set up the ramp allowing you to board the train from the door behind the driver’s cabin. The staff member will then inform staff members at your destination, so that they will be prepared to set up a ramp allowing you to get off the train.

As such, you need to contact a station staff member prior to your journey. Please note that the RER is managed jointly by RATP and SNCF/Transilien, which operate differently.

• When you leave from an RATP RER station, you can go directly to the ticket desk when you enter the station. No reservations are required.
• When you leave from an SNCF station, we highly recommend that you make a reservation to guarantee assistance. (link to SNCF page Accès Plus Transilien General Terms of Use | Transilien)

Click on the image to enlarge it

Do you require assistance in stations?

Station staff members are at your service in our stations every day of the week from the start to the end of service. They have been trained to accommodate and assist you under optimal conditions.
Intercoms are also available across the network, enabling passengers to get in touch with station staff members when necessary.

They are located near ticket machines, along gantries, near elevators and escalators, on platforms and in some long corridors.

Remember to check whether elevators are operating and check the traffic status on RER lines before setting out on your journey.

Elevators on the public transport network

RER traffic information | RATP

Please refer to pages 58 to 69 of the guide dedicated to wheelchair users.