2,641 referrals were received in 2021 and 1,715 files were processed, representing 65% of admissible referrals (compared to 72% in 2020).

Its decisions were favorable or partially favorable to the clients in 60% of the cases handled.

63% consider that their point of view was taken into account in the response, a rate equivalent to last year.

69% would advise a friend in dispute with an RATP group transport operator to use Mediation.