5,357 referrals were received in 2024 and 3,645 files processed, representing 68% of admissible referrals (versus 67% in 2023).

Opinions were favorable or partially favorable to customers in 50% of cases handled.

47% felt that their point of view had been taken into account in the response, a lower rate than last year.

53% would advise a friend in dispute with a RATP group transport operator to use Mediation, compared with 61% in 2023.