4922 referrals were received in 2023 and 3299 files processed, representing 67% of admissible referrals (compared with 57% in 2022).

Decisions were favorable or partially favorable to customers in 55% of cases handled.

55% felt that their point of view had been taken into account in the response, a lower rate than last year.

61% would advise a friend in dispute with an RATP group transport operator to turn to Mediation, compared with 68% in 2022.