The mediator and her team

A team of six people is available to handle mediation requests with the utmost attention.

Whether you submit your request via the form or by post, you can rest assured that your request will be analyzed exclusively by this team, who will offer you a space for dialogue.
 
Every customer must have access to a respectful, objective forum for listening and dialogue, enabling them to find an amicable way of settling their dispute. This requires, first and foremost, extremely rigorous investigative work, transparency and, of course, absolute independence.
 
Every referral is important, and in a tense society that is unfortunately full of fears and questions, it is important to provide answers. That's why it's essential to listen, to reconstruct points of view in a pedagogical way, and to seek an amicable solution. Mediation enables us to reach a fair decision, in compliance with the law - fairness is a factor of creativity - to bring about solutions and re-establish trust between the consumer and the professional.
 
From the acknowledgement of receipt to the proposed solution, each case is unique. As much time as necessary is devoted to investigating each case.
 
From left to right: Ophélie Rodriguez, Marie Rahman, Cécile Quentin, Sylvie Goess, Laurence Chartier, Emmanuelle Guyavarch