The mediator and her team

A team of six people, backed up by interns and work-study students, is available to handle mediation requests with the utmost attention.

Whether you submit your request via the form or by post, you can rest assured that your request will be analyzed exclusively by this team, who will offer you a space for dialogue.

Every customer must have access to a respectful and objective forum, enabling them to find an amicable solution to their dispute. This requires, first and foremost, extremely rigorous investigative work, transparency and, of course, absolute independence.

Each referral is important and must be treated with the necessary rigor. This is why it is essential to listen, to reconstruct the points of view of both parties in a pedagogical manner, and to seek an amicable solution. Mediation enables us to reach a decision in equity, while respecting the law.

From the acknowledgement of receipt to the proposed solution, each case is unique. As much time as necessary is devoted to each case.

From left to right: Catherine Barudoni (in charge of mediation), Laurence Chartier (in charge of mediation) , Eloi Le Mouël (Victims' representative) Emmanuelle Guyavarch ( RATP Group Mediator) Ophélie Rodriguez (in charge of mediation), Cécile Quentin (in charge of mediation), Marie Rahman (in charge of mediation).