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Other disputes

The Mediator may be called upon to deal with disputes arising from works, the very operation of the transport activity, essentially noise or visual nuisance. These disputes do not fall within the scope of the ECCR texts (Extrajudicial settlement of consumer disputes) provided for by order no. 2005-1033 of 20 August 2015 and its implementing decrees, by transposing the European Directive 2013/11/EU of 21 May 2013) and are not subject to the same handling process.

Nevertheless, the RATP Group Mediation officer undertakes to apply the provisions of the Consumer Code, introduced by Order no. 2015-1033 of 20 August 2015 on the out-of-court settlement of consumer disputes and its application decrees, codified in Book 6, Title 1, Articles L611-1 et seq. (legislative part) and Articles R612-1 et seq.

The RATP Group Mediation officer is thus committed to following an organised and structured process for handling requests.

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