RATP - aimer la ville Website of the RATP Group Mediator

Confidentiality

The RATP Mediator pledges to respect a values system based on independence, neutrality, impartiality and confidentiality. By its very nature, the Mediator’s action affirms the desire to facilitate the search for amiable solutions to disputes, and thus makes listening a duty, with respect for people, their opinions and their proposals.

In compliance with article 21-3 of law No95-125 of 8 February 1995, relating to the organisation of jurisdictions as well as civil, criminal and administrative procedures, mediation is protected by the principle of confidentiality – except in cases where the parties expressly agree to the contrary – thus guaranteeing that none of the elements heard during the mediation process will be communicated to third parties.