RATP - aimer la ville Website of the RATP Group Mediator

Recommendations for improvement

In light of the situations experienced by customers and brought to the Mediator’s attention, and as part of their analysis of mediation cases, the Mediator of RATP and the relevant subsidiaries identify potential improvements. Each year the Mediator formulates several recommendations that are addressed to the company, in order to help improve the quality of passenger services.

The Mediator’s annual report describes the recommendations identified for the past year.

>> Download the Mediator’s annual report