Several ways to report incidents
A single hotline: 3117
Are you familiar with 3117? It is a dedicated toll-free emergency number for reporting any assault or harassment on the Île-de-France transport network. RATP, SNCF, the Île-de-France Region, and Île-de-France Mobilités have joined forces to create this single number for reporting incidents. The number 3117, and by text message 31 17 7, is available 24 hours a day. A 3117 app has also been developed, allowing users to be put in direct contact with an operator on the platform.
Agents present in stations via call points
Another solution is available to you if you have been a victim of gender-based and sexual violence: you can contact station staff via the emergency call boxes.
Since 2020, all station and terminal staff have been trained to assist victims and witnesses. In the event of an assault, staff collect statements, refer victims to support services, and encourage them to file a complaint. This system, which will be extended to bus and tram networks in 2022, makes RATP a pioneer among transport operators.
Safe spaces to seek refuge
With the support of Île-de-France Mobilités, RATP offers safe places labeled “Safe Place UMAY.” These places allow victims of sexual harassment on public transportation to be welcomed and brought to safety in certain stores on the Île-de-France Mobilités network.
After the first three shops—Avril, RELAY/Fnac, and Monop'—launched the scheme at Auber station in 2023, 64 new certified safe places located along the T3b tram route were listed on the UMAY app in 2024.
Since the start of the 2025 school year, 69 new locations certified as “Safe Places” have been added along the T3a tram route. A total of 154 safe places will now be listed on the UMAY app once employee training has been completed. Employees at these locations have been trained by UMAY to know how to assist victims of gender-based and sexual violence.
Security officers and video surveillance
Over 1,000 security officers are stationed across the network, and ready to intervene at any time. The network protection and security unit, consisting of approximately one hundred teams deployed every day, works closely with the Paris police prefecture’s Île-de-France network brigade.
In addition to the human presence, over 50,000 surveillance cameras have been installed in metro and RER stations, on platforms, in corridors, and on board vehicles. Camera footage can be used when passengers file complaints with the Paris police prefecture.
On-demand stops
On-demand stops between two stops are now possible on all bus routes in the Paris region after 10 p.m. Don't hesitate to ask the bus driver!
Handling situations with the 5D method
RATP also supports the international Stand Up training program. Launched by L'Oréal Paris, the NGO Hollaback! and the Fondation des Femmes, its goal is to raise awareness and train as many people as possible to intervene safely when they are victims or witnesses of sexual harassment in public places.
Stand Up was created around the “5D” methodology: DISTRACT, DELEGATE, DIALOGUE, DIRECT, and DOCUMENT, a list of actions to take in order to defuse a harassment situation. In practice, this consists of:
- Distracting: pretend that you know the person being harassed. Ask them for the time or create a distraction.
- Delegating: look for a figure of authority or a third party, and ask them for help in intervening.
- Documenting: secretly film the unfolding situation, and offer to provide the victim with proof or a statement.
- Directing: talk directly to the harasser, and ask them to stop harassing the victim.
- Delaying: talk to the victim after the incident, and tell them that what they have just experienced is not acceptable.
The training programme is available on line and free of charge. Visit the Stand Up website for more information.
