Together, let’s combat harassment in public transport

We would like all passengers to enjoy the smoothest and safest journeys possible. This is why RATP has made it a priority to combat harassment across the transport network. 

A single hotline: 3117

Do you know 3117? This is the dedicated toll-free hotline to call in order to report incidents of assault or harassment on the Île-de-France regional transport network. RATP, SNCF, the Île-de-France regional council, and Île-de-France Mobilités have joined forces to provide this special hotline allowing incidents to be reported. Our hotlines (3117 by phone, and 31177 by SMS) are open 24 hours. A 3117 app has also been developed, allowing callers to speak directly with an operator on the platform.


 

Contact station staff through call terminals

There is another solution for victims of sexual and gender-based assault to seek help: contact station staff in metro and RER stations, notably through call terminals. 6,500 station staff members have been trained and deployed to accommodate passengers who report incidents of sexual and gender-based assault, record victims’ accounts of events, contact emergency services when necessary, and assist victims in filing complaints. In addition, 16,000 surface network (bus and tram) staff members are currently being trained in the same skills to assist victims across the network in the future.
 

Safe spaces to seek refuge

With support from Île-de-France Mobilités, RATP provides certified safe spaces known as “Umay Safe Places”, where victims of sexual and gender-based assault on the transport network can be sheltered and protected in some businesses across the Île-de-France Mobilités network.

The first three safe spaces can be found in Auber station on RER line A at the following shops: Avril, RELAY/Fnac and Monop’. Other businesses are set to join the scheme. 


 

Security officers and video surveillance

Over 1,000 security officers are stationed across the network, and ready to intervene at any time. The network protection and security unit, consisting of approximately one hundred teams deployed every day, works closely with the Paris police prefecture’s Île-de-France network brigade.

In addition to the human presence, over 50,000 surveillance cameras have been installed in metro and RER stations, on platforms, in corridors, and on board vehicles. Camera footage can be used when passengers file complaints with the Paris police prefecture.
 

Handling situations with the 5D method

RATP supports the international Stand Up training programme, which was launched by L’Oréal Paris, non-profit organisation Hollaback!, and Fondation des Femmes. The programme seeks to raise awareness, and train members of the public on how to safely intervene when they witness or are victims of sexual harassment in public areas.

Stand Up is based on the 5D methodology: DISTRACT, DELEGATE, DELAY, DIRECT, and DOCUMENT, which is a list of actions to take, notably to defuse a situation involving harassment. In practice, 5D consists of:

• Distracting: pretend that you know the person being harassed. Ask them for the time or create a distraction.
• Delegating: look for a figure of authority or a third party, and ask them for help in intervening.
• Documenting: secretly film the unfolding situation, and offer to provide the victim with proof or a statement.
• Directing: talk directly to the harasser, and ask them to stop harassing the victim.
• Delaying: talk to the victim after the incident, and tell them that what they have just experienced is not acceptable.

The training programme is available on line and free of charge. Visit the Stand Up website for more information.

Were you a victim of sexual or gender-based assault and would like to report it? You can also use the dedicated form to report an incident at the place where it occurred: 

• Sexual or gender-based assault on board a bus or a tram
• Sexual or gender-based assault on the metro or the RER

Your statement will give us a clearer idea, and help us to better understand what goes on in our stations, and where to deploy our security officers.

RATP has teamed up with Sarah La Crieuse (Screaming Sarah), an influencer who is now an icon in the fight against street harassment, as part of an unprecedented operation to mark the beginning of the new academic year. The operation combines statements by young passengers, and advice from RATP station staff, on TikTok, the preferred social media network of that age group. The goal is to raise awareness among young passengers.

@ratpofficiel Quels sont vos premiers réflexes face à une situation de harcèlement dans les transports ? C'est la question que nous avons posée à 5 voyageurs dont @sarahlacrieuse. Rappel des bons réflexes : - Demander de l'aide à un agent dans la station ou via les bornes d'appel - Alerter par téléphone au 3117 ou par SMS ou 31177 #premiersreflexes #ratp #ratpsansfiltre ♬ son original - RATP

@ratpofficiel @Sarah nous pose les questions qui reviennent le plus souvent et c'est Sandrine notre Cheffe de projet Luttre contre le harcèlement sexuel dans les transports qui y répond. Rappel des bons réflexes : - Demander de l'aide à un agent dans la station ou via les bornes d'appel - Alerter par téléphone au 3117 ou par SMS ou 31177 #premiersreflexes #ratp #ratpsansfiltre ♬ son original - RATP