Passenger services
If you need to charge your phone or to take a quick break during your journey, Point Connect furniture is available across our network.
RATP has massively deployed water fountains across its network stations. RATP station and sales and information staff can help and provide y...
Have you found something forgotten by another passenger, or have you lost something on our network? Here’s what you need to do!
La Journée des Gestes qui sauvent
Le mercredi 3 juillet 2024, une journée événement dédiée à la prévention des risques sur le réseau s’est tenue à la Gare d’Auber. On vous…
Lutte contre l'homophobie et la transphobie
Le 17 mai 2025 est la journée internationale de la lutte contre l’homophobie et la transphobie : dans ce cadre, Île-de-France Mobilités, la…
Taking the tram
Refer to our passenger's guide to discover Paris and its surrounding region.
Are you planning to take the metro or RER?
Refer to our passenger's guide to discover Paris and its surrounding region.
Are you planning to take the bus?
Refer to our passenger's guide to discover Paris and its surrounding region.
Tourist: you can file a complaint for theft directly on the RATP network
This service was designed specifically to help tourists by speeding up the process if you become a victim of theft on our network: it…
