Passenger services
If you need to charge your phone or to take a quick break during your journey, Point Connect furniture is available across our network.
RATP has massively deployed water fountains across its network stations. RATP station and sales and information staff can help and provide y...
Have you found something forgotten by another passenger, or have you lost something on our network? Here’s what you need to do!
Are you planning to take the metro or RER?
Refer to our passenger's guide to discover Paris and its surrounding region.
Are you planning to take the bus?
Refer to our passenger's guide to discover Paris and its surrounding region.
Tourist: you can file a complaint for theft directly on the RATP network
This service was designed specifically to help tourists by speeding up the process if you become a victim of theft on our network: it…
Préférez les consignes en station au paillasson pour partager vos clés en toute sécurité !
« Joindre l’utile à l’agréable c’est un de nos 9 engagements pour vous ». La RATP vous propose un service de consigne à clés sécurisée…
RATP’s 9 commitments
Our daily commitment is to offer you a uniform, personalised and high-quality service. Our unfailing dedication to duty and the practical…
Mobilisés contre les agressions envers nos agents
"Rien ne justifie la violence", le message est sans équivoque. La RATP sensibilise ainsi les voyageurs aux agressions à l’encontre de ses…
