Lost or found luggage? Inform an RATP agent!

The safety of our passengers and RATP agents is our top priority, and we are all committed every day to ensuring smooth journeys for everyone. That's why we always take the report of unattended luggage seriously.

Did you know that, on average, nearly 4 unattended bags are detected on the rail networks every day (from January to April 2022)? One hour is the average time the traffic is interrupted for each abandoned bag, as it takes to complete all the necessary verification steps.

Watch the video to find out why the traffic is disrupted in case of unattended luggage!

With the support of Île-de-France Mobilités, RATP implemented a scheme aiming to guarantee passenger safety through rapid intervention regarding unattended items. Its mission is to offer an alternative to the systematic intervention of police mine-clearing services.

As such, it strives to combine safety with smooth traffic by speeding up interventions on unattended items, thus accelerating the return to normal operations. RATP also has canine units ready to intervene throughout the railway network in the event that an unattended item intervention is required. Discover how the canine team works!

Lost or found an item? Since 2023, you can report the loss of your item directly online through a dedicated platform.

Here's how to report a lost item online!