The RATP Virtual Customer Service Assistant is available in English on all customer relations topics.
In addition, other services are at your disposal:
Do you want to contact us about a fine that has been issued to you ? Please visit the RATP Fines electronic payment service 
Service de télépaiement des amendes RATP. and communicate with our virtual PV Assistant, which is represented by a green bubble at the bottom right on our website pv.ratp.fr
You can also use other channels available here 
Contactez-nous | RATP.