Passenger services

User's Guide

Need some tips or advice for carefree travel? In our User’s Guide poster, you’ll find information that will help you get around under the best conditions: find the ticket or travel pass that suits you best, learn about the rules for priority seats, and find out how to travel with your pet, a stroller, or a bicycle. Be likewise informed about the rules to be observed that ensure your safety, as well as our policing and anti-fraud measures. Moreover, thanks to our guidelines for how to be a good traveller, you can adopt a few simple rules of courteous behaviour to make your trip pleasant as you travel by bus or tramway.

The User's Guide poster

Visuel agents

Rules of safe conduct: bus


Rules of safe conduct: tram