Lifts
For over 30 years, RATP Group has been committed alongside Île-de-France Mobilités to ensuring that its network is accessible to all: whether you are carrying cumbersome items, an elderly person, travelling with children, or disabled, lifts and wider gates are available when entering paid-access areas. In addition, our staff is trained to assist people with reduced mobility: 100% of our staff on the rail network (metro and RER) is certified by Cap’Handéo Services de mobilité.
> Before your journey, you can check online to see which lifts are in service on any given line:
> For more information on the assistance services available to tourists with specific needs:
Water fountains and toilets
If you’re out and about for the day, you can access basic services for your comfort:
- View the list of water fountains in our stations and public fountains located close to our metro and RER stations. Numerous businesses in Paris allow you to drink their water or use it to fill up your water bottle. Find them using the map filters either from the itinerary search tool or the neighbourhood maps.
Find water fountains - View our list of public toilets located in our stations or near them:
Where to find public toilets
Stay connected while on the move
We are aware that staying connected can make your journey easier and more pleasant.
WiFi connections are available in our stations and on the Orlybus and Roissybus routes.
This is a free service accessible from any smartphone, tablet, or laptop in numerous stations (main station and some RER platforms).
Look for this sticker.
More information on our stations’ WiFi network
If you’re going to the airport, you can also benefit from a free WiFi connection aboard all Orlybus and Roissybus shuttles.
Furniture that recharges your battery
If you need to charge your phone or to take a quick break during your journey, the Point Connect furniture are available across our network.
Enjoy Paris unburdened
We have thought about all the services you could need to fully enjoy your stay, travel light and with peace of mind.
A luggage locker service
A network of over 170 certified lockers is available 24/7 within a 5-minute walk from metro stations across Paris.
You can register on our partner Nannybag's website or by scanning this image in one of our stations.
For more information on the bag and luggage locker service
Secure key lockers
Use our secure key lockers to pass on your keys among family members or to return your apartment or car keys.
The lockers are managed by our partner Monkey-Locky and available at the entrance of the following metro stations:
- Opéra
(entrance 1, place de l’Opéra) - Hôtel de ville
(entrance 5, hôtel de ville) - Montparnasse
(entrance 6, rue d’Odessa) - Etienne Marcel
- Denfert-Rochereau
(entrance 1, place Denfert-Rochereau)
More information on the key locker service
Umbrella loan service
You are about to exit the station, it looks like it’s about to rain and you didn’t bring an umbrella. Good news: we can lend you one!
Head to the station desk and ask for an umbrella at any ticket desk that displays this sticker.
