Traveler's Guide

• Plan ahead!
  - Check your itineraries and traffic updates before you leave.
  - Select your transport ticket or travel card before going to the station.
• You need to validate your ticket or card for each journey on each transport mode (RER, metro, bus, tram), including for every change on the bus and tram networks.
• Please keep your ticket until you leave the station, as ticket inspectors can ask to check it at any time.
• Please make sure that you take your bag with you before leaving the train.
• Protect your belongings: pickpockets may be present on our network.

Use one of the official apps (Île-de-France Mobilités, Bonjour RATP, or any other app from an official retailer*) to:

• Plan your itinerary ahead of time (line, direction and changes).
• Select your transport ticket and, whenever possible, purchase it before going to the station.
• Check timetables and traffic updates in real time before your journey.

*List of official retailers available at https://iledefrance-mobilites.fr/revendeurs-officiels

• To travel in the best conditions possible, visit our public transport rules page.
• Are you a person with a disability? Visit our page dedicated to Accessibility on the RATP network.
• If you are experiencing difficulties or need assistance with a specific issue (a lost item, emergency services, filing a complaint, and so forth), go to this page.