Call terminals are at your disposal
If you have any queries or requests, our staff are here to help you.
Use the call terminals by pressing the button and you will be connected to a member of staff.
The terminals are located near ticket machines and validation terminals, in corridors, near escalators and lifts and at the centre of platforms.
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Reporting a lost or unattended item on our network
If you've lost an item
Have you lost an item on our network? Someone may have found it!
Report the lost item.
> To station staff
> Online using our multilingual RATP France Lost and Found service
> By phone: dial 3246 from a local number (€0.80/min + price of a local call)
If your item is likely to be found, you will be assigned a reference number.
If you've found an item
Have you found an item? Drop it off at a ticket counter and our staff will try their best to return it to its owner.
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Warning: If you see an unattended bag or piece of luggage, please report it to our staff, but do not move it. Special teams will take care of it.
Reporting theft on our network
In all RATP stations within Paris, you can talk to our staff to file a claim.
Warning: Claims can only be taken into account under the following conditions:
- You're a tourist.
- The theft occurred without violence.
- You're not able to identify the thief.
- The maximum estimated value of your stolen property is inferior to €1,000.
If you don't fulfil all the conditions listed above, go to a police station or gendarmerie to report the theft. Our staff can advise you on how to proceed.
Click here for more information
Safe places and harassment
With the support of Île-de-France Mobilités, RATP offers safe places in which to seek refuge in the event of a sexist or sexual harassment incident occurring in public transport.
The “UMAY Safe Places” are places where you can seek refuge and stay safe in the event of an assault attempt on the public transport network.
Our partner businesses can be identified with a sticker displayed on their window.
If you experience or witness harassment in public transport, dial 31 17 or send a text to 31 7 7 from a local number, or use the Alerte 3117 app and staff will intervene promptly.
This service is also accessible from a foreign number and in English by dialling +33 980 98 3117.
Your call and number will be recorded, even if your number is blocked. This service and the call are free.
-> If you are an iOS user, download the app from the App Store.
-> If you are an Android user, download the app from the Google Play Store.
To ensure that our network is ever safer, please help us by reporting incidents using the bus/tram form of the metro/RER form.
For more information: Together, let’s combat harassment in public transport | RATP
Our teams are dedicated to the safety of passengers
RATP’s Security division teams are easy to recognise as they wear a uniform and are present across our networks to guarantee your safety and inform you.
Key numbers in France
As a foreign tourist, you are probably not aware of all the important emergency numbers in France. Here is a list to help you:
In the event of a medical emergency or incident:
Medical emergency services: 15
Police services: 17
Fire department: 18
SOS Médecin Grand Paris +331 47 07 77 77
European services:
European emergency number: 112
European emergency SMS number: 114
